Scheme Manager - Homeownership in London

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We have an opportunity for a Scheme Manager to join our Homeownership team, which sits within Sanctuary Independent Living Services (SILS). This role forms part of a wider team supporting schemes across Essex, London and Kent. Reporting to the Homeownership Officer.

In this position, you will assist in the management of 2 private retirement housing schemes for residents aged 55 and over. The position offers a varied and rewarding workload, requiring strong administrative skills, excellent communication, and a customer-focused approach when engaging with residents. The role is based across two nearby schemes and therefore requires effective time management, organisation, and the ability to prioritise competing demands. Your own transport is essential as occasional travel is required.

The scheme manager is responsible for the day to day management of the communal areas of the buildings, including managing contractors for cleaning, gardening, and maintenance. You will also be responsible for reporting and monitoring repairs, hosting coffee meetings, joining resident meetings, and general encouragement of resident activities. This role will also provide welfare support in the form of daily calls to the more vulnerable residents.

The role of Scheme Manager will include:

• Encourage residents to maintain their well-being and independence through the effective delivery of high quality, safe and value for money housing support services.
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers.
• Promote resident involvement and provide information on local community services and agencies to promote well being and independence.
• Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
• Ensure the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution.
• Provide administrative support for the delivery of high quality and value for money housing services, including maintaining accurate records and supporting resales.
• Assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery.

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths.
• Some experience of working with older people in a support capacity and understanding their individual needs or similar.
• Working knowledge of the key needs and services available to residents.
• Some experience of problem solving and implementing effective solutions, including referrals as needed.
• Working knowledge of handling confidential and sensitive information.
• Ability to interpret and maintain computerised information and documentation.
• Good interpersonal and customer care skills.
• Travel is a requirement of the role, therefore a full valid driving licence is essential.

Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits: As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Role salary is £25,887 (rising to £26,687 after 12 months, subject to satisfactory performance). The full time equivalent salary for this role is £27,736 based on 37.5 hours per week rising to £29,413 after 12 months service and subject to satisfactory performance.

Closing Date: 20 July 2026. If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.