At a Glance
- Tasks: Lead and develop high-quality supported living services across the East region.
- Company: Award-winning not-for-profit organisation focused on community and individual growth.
- Benefits: Competitive salary, car allowance, generous leave, and professional development opportunities.
- Other info: Join a compassionate team dedicated to continuous improvement and community impact.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Experience in supported living services and strong leadership skills required.
The predicted salary is between 30000 - 38000 £ per year.
Regional Head of Operations East Region (covering Cambridgeshire, Norfolk, Suffolk, Essex, Kent, and North & East London, with regular travel to our Worcester Head Office) £71,155.30 per annum plus Car Allowance of £9,800.73 per annum 37.5 hours per week.
Make a difference where it matters most. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Regional Head of Operations to our East region. This is a fantastic opportunity for an experienced leader with significant experience within supported living services, including the delivery of housing-related support, homelessness services, tenancy management and tenancy sustainment.
You’ll be part of a compassionate, community-focused team that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive and feel valued. We’ll support you with the tools, training and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not-for-profit organisation, we reinvest in our people and our services, helping colleagues thrive both personally and professionally while delivering outstanding outcomes for our customers and communities.
Your role:
- Support the strategic development and implementation of high-quality supported living services, ensuring services meet customer, organisational, and financial needs while maintaining long-term sustainability.
- Provide effective leadership across supported living services within the region, promoting a positive organisational culture, safe working practices, and a high-performance environment.
- Coach, guide, and support Area Service Managers to deliver service improvements, successful transformations, new service implementations, and organic business growth.
- Ensure compliance with all legislative, regulatory, and governance requirements, minimising risk and maintaining safe, secure, and high-quality services.
- Monitor and audit service performance against contractual obligations and key performance indicators (KPIs), identifying areas for improvement and driving corrective actions.
- Oversee the financial performance of regional services, including budget setting, monitoring, and cost management to ensure sustainable operations.
- Analyse and communicate emerging trends, customer needs, behaviours, and market insights to support strategic planning and future service development.
- Build and maintain effective relationships with senior internal and external stakeholders, providing reports and presentations to inform decision-making and regulatory compliance.
- Lead recruitment, performance management, and staff development activities to ensure a skilled, engaged, and high-performing workforce.
- Lead and contribute to strategic programmes, projects, and initiatives that support organisational objectives, values, and continuous improvement.
Your skills:
- Relevant degree, management qualification, or equivalent experience.
- CIH Level 5 qualification (or willingness to attain).
- Full UK driving licence.
- Extensive knowledge of supported living services, legislation, and regulatory requirements including CQC and Ofsted.
- Proven experience delivering service improvements, business growth, and cost-effective operations.
- Strong commercial, tendering, budgeting, and financial management skills.
- Experience working successfully within a regulated environment.
- Excellent stakeholder engagement and relationship management skills.
- Strong project management and people leadership experience.
- Ability to drive performance, change, and continuous improvement within services.
Your rewards:
You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including...)
Regional Head of Supported Living Operations in London employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With generous benefits such as up to 30 days of annual leave, a pension scheme, and access to wellbeing support, employees are encouraged to grow and thrive in their roles. Working in Sheffield, you will be part of a dedicated team making a meaningful impact on the community while enjoying the advantages of a not-for-profit organisation focused on improving lives.
