At a Glance
- Tasks: Lead and develop high-quality supported living services in the East region.
- Company: Award-winning not-for-profit organisation focused on community and individual growth.
- Benefits: Competitive salary, car allowance, generous leave, and professional development opportunities.
- Other info: Join a compassionate team dedicated to continuous improvement and community impact.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Relevant degree or management qualification, with experience in supported living services.
The predicted salary is between 71155 - 71155 £ per year.
£71,155.30 per annum plus Car Allowance of £9,800.73 per annum
37.5 hours per week
Make a difference where it matters most. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Regional Head of Operations to East region. You’ll be part of a compassionate, community-focused team that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential; while celebrating your individuality and the difference you make every day.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role:
- Support the strategic development and implementation of high-quality supported living services, ensuring services meet customer, organisational, and financial needs while maintaining long-term sustainability.
- Provide effective leadership across supported living services within the region, promoting a positive organisational culture, safe working practices, and a high-performance environment.
- Coach, guide, and support Area Service Managers to deliver service improvements, successful transformations, new service implementations, and organic business growth.
- Ensure compliance with all legislative, regulatory, and governance requirements, minimising risk and maintaining safe, secure, and high-quality services.
- Monitor and audit service performance against contractual obligations and key performance indicators (KPIs), identifying areas for improvement and driving corrective actions.
- Oversee the financial performance of regional services, including budget setting, monitoring, and cost management to ensure sustainable operations.
- Analyse and communicate emerging trends, customer needs, behaviours, and market insights to support strategic planning and future service development.
- Build and maintain effective relationships with senior internal and external stakeholders, providing reports and presentations to inform decision-making and regulatory compliance.
- Lead recruitment, performance management, and staff development activities to ensure a skilled, engaged, and high-performing workforce.
- Lead and contribute to strategic programmes, projects, and initiatives that support organisational objectives, values, and continuous improvement.
Your skills:
- Relevant degree, management qualification, or equivalent experience.
- CIH Level 5 qualification (or willingness to attain).
- Full UK driving licence.
- Extensive knowledge of supported living services, legislation, and regulatory requirements including CQC and Ofsted.
- Proven experience delivering service improvements, business growth, and cost-effective operations.
- Strong commercial, tendering, budgeting, and financial management skills.
- Experience working successfully within a regulated environment.
- Excellent stakeholder engagement and relationship management skills.
- Strong project management and people leadership experience.
- Ability to drive performance, change, and continuous improvement within services.
Your rewards:
You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including...)
Regional Head of Operations in London employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With generous benefits such as up to 30 days of annual leave, a pension scheme, and access to wellbeing support, employees are encouraged to grow and thrive in their roles. Working in Sheffield, you will be part of a dedicated team making a meaningful impact on the community while enjoying the advantages of a not-for-profit organisation focused on improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Head of Operations in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Sanctuary Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Sanctuary Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Sanctuary Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Sanctuary Group. Apply directly through us to stand out!
We think you need these skills to ace Regional Head of Operations in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Sanctuary Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Regional Head of Operations, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Sanctuary Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Sanctuary Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
