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- Tasks: Supervise maintenance teams and ensure high-quality repairs across Glasgow.
- Company: Join a not-for-profit organisation dedicated to outstanding customer service.
- Benefits: Enjoy 25 days annual leave, health plans, and a supportive work environment.
- Other info: Diverse culture with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Must have SVQ Level 3 in Joinery and supervisory experience.
The predicted salary is between 41829 - 44031 £ per year.
Location: Glasgow, Lanarkshire, GB, G53 6PG
Department: Property Services
Operation: Sanctuary Property Services
Closing Date: 20/05/2026
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
We are looking for a Service Delivery Manager to join our Day to Day responsive team based in Glasgow. As Service Delivery Manager you will supervise different sites across Glasgow and West Scotland, managing up to 15 Operatives covering Joinery, Plastering and Painting. You will need to have a trade background in Joinery with relevant qualifications and previous experience in a supervisory role. Your daily activities will include coordinating the Operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.
Role responsibilities
- Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Completion of absence management, performance management, recruitment and team meetings
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
Skills and experiences
- To ensure full compliance with CDM 2015 legislation, candidates applying for this role must be qualified to SVQ Level 3 in a core trade subject, ILM membership (The Institute of Leadership) or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment specifically in Joinery
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£41,829 per annum (rising to £44,031 per annum after 12 months, subject to satisfactory performance)
Equal Opportunities
Building Equality and Diversity. Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Maintenance Service Delivery Manager in London employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property services sector and let them know you're on the hunt for a Maintenance Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of health and safety legislation and the latest trends in building maintenance. We want you to impress with your expertise, so practice answering common interview questions related to your trade background and supervisory experience.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and handled emergencies in past roles. This will demonstrate that you're not just qualified but also ready to take charge and deliver outstanding service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Sanctuary, where we value transparency and strong partnerships.
We think you need these skills to ace Maintenance Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in joinery and supervisory roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team at Sanctuary.
Showcase Your Customer Service Skills: Since we pride ourselves on first-class customer service, make sure to include examples of how you've handled complaints or emergencies in previous roles. We love seeing candidates who put customers at the heart of what they do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sanctuary Group
✨Know Your Trade Inside Out
Make sure you brush up on your joinery skills and knowledge. Be ready to discuss specific techniques, tools, and materials you've used in past projects. This will show that you’re not just qualified but also passionate about your trade.
✨Demonstrate Leadership Experience
Prepare examples of how you've successfully managed teams in the past. Think about times when you coordinated operatives or handled emergencies. Highlight your ability to motivate and support your team while ensuring high standards of work.
✨Understand Health and Safety Regulations
Familiarise yourself with the latest health and safety legislation, especially CDM 2015. Be ready to discuss how you’ve implemented these regulations in previous roles to ensure compliance and safety on site.
✨Showcase Your Customer Service Skills
Since this role is all about delivering first-class service, think of examples where you’ve gone above and beyond for customers. Discuss how you handle complaints and ensure customer satisfaction, as this aligns with Sanctuary's values.