At a Glance
- Tasks: Manage contracts for supported housing schemes and ensure high-quality service delivery.
- Company: Join a recognised not-for-profit organisation committed to diversity and inclusion.
- Benefits: Enjoy 33 days annual leave, health support, and flexible working options.
- Other info: Extensive travel is needed; driving licence and vehicle essential.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 38493 - 40521 £ per year.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
To cover London, West Midlands and South/Southwest England (Base location West London)
£38,493 to £40,521 per year
37.5 hours per week
Make a difference where it matters most. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a professional and motivated individual to join our Housing & Contracts Team and manage a number of contracts for our agent managed supported housing schemes and housing managed only properties across the London, West Midlands and South/Southwest England (Base location West London).
You will be an organised team player with great communication skills as the role will involve managing relationships with the agents and monitoring performance of their housing management activities.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role:
- Delivering high quality contract management of agent managed services
- Assisting with budget setting and monitoring of management accounts
- Ensuring all legislative and regulatory requirements for housing services activities are met
- Managing the delivery of high-quality customer service
- Completing health and safety and property inspections
- Providing housing management advice and guidance
- Effectively communicating with internal and external stakeholders
- Completing regular site visits and liaison meetings to ensure a quality service is being provided, which is in line with our policies and procedures and all relevant legislation, governance, and legal requirements
- Sound experience working within supported living or housing management
- You may be a current Deputy in a Supported Housing or Retirement Scheme with contracts or housing compliance experience and looking for progression
- Previous experience managing third party stakeholders
- Focused, with the ability to plan and prioritise workloads and communicate effectively to different audiences
- Ability to work on own initiative is essential
- Previous experience managing RP/Agent relationships
- Working knowledge of relevant regulations, legislation, and good practice
- A flexible approach to work, with the ability to travel extensively
- Knowledge of Microsoft Office, SAP, and Radar would be advantageous
- Extensive travel is a requirement of the role; therefore, a full, current driving licence and access to your own vehicle is essential
Your rewards:
You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:
- Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
- Company-paid life insurance
- Parental leave arrangements and annual leave purchase scheme
- Company-funded training and ongoing career development opportunities
- Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
- Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Before you apply, we can only accept applications from individuals with the right to work in the UK. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible.
We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Housing and Contracts Manager in London employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With generous benefits such as up to 30 days of annual leave, a pension scheme, and access to wellbeing support, employees are encouraged to grow and thrive in their roles. Working in Sheffield, you will be part of a dedicated team making a meaningful impact on the community while enjoying the advantages of a not-for-profit organisation focused on improving lives.
