Homeownership Officer in London

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

We are looking to recruit a Homeownership Officer to join our Homeownership team based in our Blackwall Reach Office, London. You will be responsible for delivering a responsive and customer focused homeownership management service to homeownership properties throughout the country. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to delivering a customer focused service.

The role of Homeownership Officer will include:

• Managing homeownership estates, including line managing scheme managers where appropriate
• Managing as per the lease and leasehold legislation
• Handling of service charge budgets and accounts
• Dealing with customer queries and disputes and complaints
• Estate inspections and ensuring health and safety compliance managed

Skills and experiences:

• Knowledge and experience of working with homeownership properties (understanding leases and legislation)
• Good communication skills including letter writing skills
• Ability to understand service charge accounts and explain them to customers
• Real customer focus on understanding issues and finding solutions which also comply with the lease/legislation
• Travel will be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Role salary is £37,951 (rising to £39,948 after 12 months, subject to satisfactory performance)

Closing Date: 14 January 2026

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.