At a Glance
- Tasks: Be the friendly face for customer queries and support, ensuring a safe and welcoming environment.
- Company: Join a not-for-profit recognised as the 2025 Housing with Care Employer of the Year.
- Benefits: Enjoy 33 days annual leave, health support, flexible working, and exclusive discounts.
- Other info: Inclusive culture with excellent career development opportunities and a focus on wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with young people or vulnerable adults, strong communication, and calm under pressure.
The predicted salary is between 14.19 - 14.19 £ per hour.
£14.19 per hour
12 hours per week
251 Victoria Park Road, London E9 7BQ
Turn everyday moments into something meaningful. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Concierge to our vibrant mental health service at 251 Victoria Park Road, London E9 7BQ. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role:
- Be the first point of contact for customer queries and support
- Build positive relationships and help customers develop life skills
- Respond calmly to emergencies or challenging situations
- Ensure the service is secure and provide excellent customer care
- Carry out health and safety checks and keep customer notes up to date
- Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
- Ability to stay calm and professional under pressure
- Strong communication skills and a friendly approach
Your rewards:
- You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:
- Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short‑term counselling
- Company‑paid life insurance
- Parental leave arrangements and annual leave purchase scheme
- Company‑funded training and ongoing career development opportunities
- Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
- Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Before you apply:
- We can only accept applications from individuals with the right to work in the UK.
- All roles require safeguarding and pre‑employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
- Internal candidates should apply via their internal careers account.
- We may close this advert early, so please apply as soon as possible.
Inclusion is one of our core values:
We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.
Legal and screening:
We work closely with the Home Office to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sanctuary Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sanctuary Group and let us see your personality shine through!
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sanctuary Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Sanctuary Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sanctuary Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sanctuary Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sanctuary Group will surely appreciate.
