At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service and improve processes.
- Company: Join a diverse, inclusive not-for-profit organisation making a real difference.
- Benefits: Enjoy 25-30 days leave, pension scheme, wellbeing support, and employee discounts.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make an impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 34924 - 36762 £ per year.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
We have an opportunity for a Commercial Admin Team Leader to join our team based in Hull. The main purpose of this role is to lead and motivate a high-performing team to deliver efficient, high-quality service to multiple stakeholders including our customers. Manage workflows, including shared inbox operations, ensuring timely communication, clear task ownership and strong KPI performance against agreed SLA's.
The role of Commercial Admin Team Leader will include:
- Identify trends and use lessons learnt exercises to make recommendations for service improvement
- Lead and motivate a team to monitor the delivery of quality services within the Property Hub
- Build and maintain relationships with key stakeholders, actively identifying any shortfalls in service delivery
- Implement appropriate and timely training that enhances the stakeholder experience and satisfaction levels
- Review key performance indicators against agreed SLA's to assist with decision making regarding target setting
Skills and experiences:
- Recent experience in a similar role
- Proven experience delivering customer service excellence
- Experience of delivering service and process improvements and operational efficiencies using appropriate technology
- Experience of people management and development, preferably in a high-volume transactional environment
- Working knowledge of relevant regulations and good practice
- Basic knowledge of information systems and databases
- Intermediate Microsoft 365
About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits: As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£34,924 per annum (rising to £36,762 per annum after 12 months, subject to satisfactory performance)
Closing Date: 23 August 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.
Commercial Admin Team Leader in London employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With generous benefits such as up to 30 days of annual leave, a pension scheme, and access to wellbeing support, employees are encouraged to grow and thrive in their roles. Working in Sheffield, you will be part of a dedicated team making a meaningful impact on the community while enjoying the advantages of a not-for-profit organisation focused on improving lives.
