Building Safety Resident Engagement Lead in London

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We have an opportunity for a Building Safety Resident Engagement Lead to join our Building Safety team. The main purpose of this role is to lead the development, implementation and continuous improvement of Building Safety resident engagement strategies for Sanctuary’s high-rise residential buildings (HRBs), ensuring compliance with the Building Safety Act.

This role acts as the critical link between residents, the Building Safety Team and the Building Safety Regulator (BSR), championing the resident voice to ensure safety decisions are informed, transparent and resident focused.

The role of Building Safety Resident Engagement Lead will include:

• Lead the co-creation, implementation and continuous review of the Resident Engagement Strategy and all engagement activities for all designated High-Rise Residential Buildings (HRBs), ensuring full compliance with the Building Safety Act, the Higher Risk Buildings Regulations 2023 and the Building Assessment Certificate assessment criteria working alongside our customers.
• Establish, chair and facilitate a Building Safety Residents Panel, empowering residents to act as "critical friends" in reviewing safety case reports, fire risk assessments, major works proposals and changes to evacuation strategies. Ensure resident feedback is formally considered, responded to and evidenced through "You Said, We Did" reports.
• Lead consultation processes working with the building safety team and other directorates for significant building safety decisions (e.g. cladding remediation, structural repairs, changes to fire safety systems), ensuring residents are informed, consulted and their views are given due consideration before decisions are finalised. Manage statutory consultations under relevant legislation where required and ensure this is then directly included and evidenced within the Golden Thread.
• Develop and deliver accessible communication materials that translate complex technical fire safety and structural information into plain English, Easy Read, translated and audio/visual formats for diverse resident groups. Ensure all safety information is clear, timely, and resident focused.
• Provide expert advice and guidance to the Building Safety Manager, Fire Safety Team, Housing Teams and Asset Management colleagues on the resident impact of safety works, ensuring project timelines and methodologies minimise disruption and maintain transparent communication with residents throughout.

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to Chartered Institute of Housing (CIH) level 5 and professional membership, Occupational H&S Degree or Occupational H&S Diploma (Level 5 or above), NEBOSH certificate in Occupational H&S or equivalent Health and Safety qualification or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications.
• Evidence of continued professional development in the field of resident engagement or building safety (e.g. training on the Building Safety Act, CPIER training).
• Comprehensive experience leading resident involvement or community engagement within social housing, local authority or a similarly regulated public sector environment.
• Significant experience of analysing information, identifying trends and producing tailored high level reports which are jargon free and are easy to understand.
• Experience working specifically with High-Rise Residential buildings (HRBs) or on fire safety/decarbonisation projects.

This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits: As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

£65,119 per annum (rising to £68,547 per annum after 12 months, subject to satisfactory performance).

Closing Date: 31 August 2026.

If you are applying internally, don't forget to use your internal careers account to submit your application. If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.