At a Glance
- Tasks: Support high-quality housing services and build community relationships in a diverse team.
- Company: Join a not-for-profit housing association committed to inclusion and customer care.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Full training and ongoing support provided in a rewarding role.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Scottish National 5 literacy/numeracy and some experience in tenancy services.
The predicted salary is between 27522 - 33638 £ per year.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
We have an opportunity for an Assistant Housing Officer to join our team in Toryglen, Glasgow. For this position you will be expected to support the delivery of a high-quality housing service that meets the identified needs of our customers in accordance with the Sanctuary in Scotland business plan. You will be working in a team of 10, including a Housing Manager, Assistant Housing Officers, Housing Officers and a Welfare Rights Officer. You will work on a variety of administrative tasks to provide support and enable the delivery of a high-quality housing management service. You will receive full training, ongoing support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.
The role of Assistant Housing Officer will include:
- Support the delivery of a quality housing management service that meets the needs and expectations of current/future residents and the wider community in line with Sanctuary in Scotland's business plan.
- Support the coordination of low-level ASB, Arrears and Estate Management cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion.
- Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary in Scotland customers and to minimise potential risks.
- Develop, build and maintain relationships with key stakeholders, residents, staff and external agencies, to ensure the effective management of housing services, identifying any shortfalls in service delivery and ensure these are acted upon.
- Support the management of all complaints for service area in line with policy, focusing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence.
Skills and experiences:
- Literacy and numeracy equivalent to Scottish National 5.
- SVQ2 in relevant area.
- Some experience of delivering high quality tenancy services.
- Working knowledge of working to deadlines and prioritising workloads.
- Some knowledge of relevant regulations and good practice.
- Some experience of analysing and diagnosing problems and implementing solutions.
- Excellent communication skills in both written and spoken English.
Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits: As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Role salary is £29,217. Closing Date: 16 August 2026.
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.
Assistant Housing Officer in London employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With generous benefits such as up to 30 days of annual leave, a pension scheme, and access to wellbeing support, employees are encouraged to grow and thrive in their roles. Working in Sheffield, you will be part of a dedicated team making a meaningful impact on the community while enjoying the advantages of a not-for-profit organisation focused on improving lives.
