Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support staff at Dinwiddy House.
- Company: Sanctuary Students provides safe accommodation for thousands of students across the UK.
- Benefits: Competitive salary, generous leave, pension scheme, and wellbeing support.
- Why this job: Join a friendly team and make a real difference in students' lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for training and career growth.
The predicted salary is between 27590 - 29042 £ per year.
Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.
The Assistant Accommodation Manager will join our friendly team at Dinwiddy House in London. You will ensure exceptional customer service is consistently delivered and will assist staff with any escalations that may arise, whilst also maintaining a Health and Safety compliant environment. You will work in a challenging, fun and rewarding environment which will offer the opportunity for training and further development.
The role of Assistant Accommodation Manager will include:
- Providing customer service at reception, welcoming customers and providing a good first impression
- Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
- Collecting rent from customers and monitoring the debtor list
- Ensuring compliance checks are completed in line with legislation and policy
- Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
- Developing and maintaining excellent relationships with internal and external customers
Skills and experiences:
- Experience in a similar role in a customer service background is essential
- Level 3 qualification or equivalent in business administration or customer service is desirable
- Excellent communication and customer service skills
- Previous experience with managing staff with the ability to lead, motivate and mentor, and provide clear guidance
- Proven experience completing administrative tasks with the ability to problem solve
- Proficient user of Microsoft Office applications including Word, Excel and Outlook
Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- £27,590 per annum with an additional policy allowance of £2,759 per annum (rising to £29,042 with an additional policy allowance of £2,904 per annum after 12 months, subject to satisfactory performance)
- 25 days leave rising to a maximum of 30 days (plus public holidays)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced. We are only currently accepting applications from those with the right to work in the UK.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
Assistant Accommodation Manager in London employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Accommodation Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sanctuary Students on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We all know that confidence is key, so rehearse your answers and think of examples that showcase your skills.
✨Tip Number 3
Show your passion for student accommodation! Research Sanctuary Students and be ready to discuss how you can contribute to their mission. This will demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Dinwiddy House.
We think you need these skills to ace Assistant Accommodation Manager in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in previous roles, especially in a similar environment.
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Accommodation Manager inside out. Familiarise yourself with customer service principles, health and safety regulations, and how to manage a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to handle escalations and maintain a positive environment.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A professional appearance can set the tone for the conversation and reflect your seriousness about the role. Remember, you want to convey that you’re ready to represent the company well.
