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- Tasks: Lead a team to deliver personalised care and support services.
- Company: Sanctuary Supported Living helps people live independently across England.
- Benefits: Enjoy 25+ days holiday, pension contributions, discounts, and flexible working options.
- Why this job: Make a real impact on lives while growing your career in a supportive environment.
- Qualifications: Experience in management and health care, NVQ Level 5 preferred.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager at Eastgate Residential Home. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day. And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Local Service Manager will include:
- Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
- Developing and maintaining relationships with partners, key stakeholders, and external agencies
- Overseeing the overall delivery of the service
- Working closely with our internal and external partners to achieve KPIs
- Overseeing the service’s financial performance and managing the budget
- Managing the recruitment, performance, and development of staff
- Flexibility around working hours is expected in accordance with the needs of the service
- Responsibility for health and safety in the service
Skills and experiences:
- Proven experience of working in a managerial role within a similar service
- Previous experience of working in a CQC regulated environment is preferable
- NVQ Level 5 in Health and Social Care or equivalent
- Strong leadership and problem-solving skills
- Excellent communication skills and the ability to remain calm under pressure
- Compassionate, caring, and hard working with a hands-on approach to support
- Experience of working in a personalised way supporting service users to maximise opportunities for personal development
- Proven ability to liaise effectively with statutory and voluntary partners
Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
We are only currently accepting applications from those with the right to work in the UK. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Local Service Manager employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Service Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of the Eastgate Residential Home. Understanding the local context will help you demonstrate your commitment to the role and how you can effectively lead the team.
✨Tip Number 2
Network with professionals in the health and social care sector, especially those who have experience in CQC regulated environments. This can provide you with valuable insights and potentially useful contacts that may support your application.
✨Tip Number 3
Prepare to discuss your leadership style and problem-solving skills in detail. Think of specific examples from your past experiences where you've successfully managed a team or resolved conflicts, as these are key aspects of the Local Service Manager role.
✨Tip Number 4
Research Sanctuary Supported Living's values and mission. Be ready to articulate how your personal values align with theirs, particularly around compassion and supporting individuals towards independence, which is central to their work.
We think you need these skills to ace Local Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managerial roles, particularly within health and social care. Emphasise your leadership skills and any experience in CQC regulated environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals in their personal development. Mention specific examples of how you've successfully managed teams and improved service delivery.
Highlight Relevant Qualifications: Clearly state your qualifications, such as NVQ Level 5 in Health and Social Care or equivalent. If you have additional training or certifications, be sure to include those as well.
Showcase Your Soft Skills: In your application, highlight your communication skills, problem-solving abilities, and compassionate approach. Provide examples of how you've remained calm under pressure and effectively liaised with partners.
How to prepare for a job interview at Sanctuary Group
✨Showcase Your Leadership Skills
As a Local Service Manager, strong leadership is key. Be prepared to discuss your previous managerial experiences, focusing on how you led teams and resolved conflicts. Use specific examples to illustrate your ability to motivate and develop staff.
✨Demonstrate Your Knowledge of CQC Regulations
Since the role involves working in a CQC regulated environment, it's crucial to show your understanding of these regulations. Brush up on the latest guidelines and be ready to explain how you've ensured compliance in past roles.
✨Highlight Your Communication Skills
Excellent communication is essential for this position. Prepare to discuss how you've effectively liaised with stakeholders and partners in the past. Consider sharing examples where your communication skills led to successful outcomes.
✨Emphasise Your Compassionate Approach
This role requires a caring and hands-on approach. Be ready to share stories that demonstrate your compassion and commitment to supporting service users. Highlight any experience you have in personalising care to meet individual needs.
