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- Tasks: Lead a vibrant retirement community, ensuring high-quality services and resident satisfaction.
- Company: Join Sanctuary Supported Living, a not-for-profit organisation dedicated to empowering independence.
- Benefits: Enjoy 25+ days holiday, pension contributions, and flexible working options.
- Why this job: Make a real difference in the lives of older people every day.
- Qualifications: Passion for customer service and experience in housing or care settings.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
The predicted salary is between 29100 - 29200 £ per year.
Sanctuary Supported Living is delighted to be recruiting for a Retirement Communities Manager for our Retirement Communities Service at Bailey Court, Westvale. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do.
The role of Retirement Communities Manager will include:
- Taking overall responsibility of all aspects of life at the service as a 24/7, 365-day operation, including overall financial performance, asset compliance and other regulatory requirements
- Managing and motivating a multi-disciplinary team to achieve performance targets
- Working closely with the Chef Manager to deliver a value for money, high quality food offer
- Delivering high-quality customer focused services to residents and stakeholders
- Strongly delivering regulatory compliance across all areas of business
- Working collaboratively with the onsite Care Providers to ensure the care service is safe, compliant, efficient, and effective and maintain high standards
- Working closely with relevant support teams to drive apartment sales and rentals
- Managing relationships with leaseholder and tenants
- Managing relationships with commissioners and key stakeholders
- Ensuring delivery of a high-quality housing service including repairs monitoring
- Developing and supporting volunteering opportunities to enhance the service
- Assisting with the preparation of annual budgets and targets for your location, monitoring performance, reporting and action planning where needed
- Responding positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered
Skills and experiences:
- A passion for working with older people
- Great customer service skills
- Previous housing experience
- Proven experience in working in a fast-paced environment where the need to manage a range of conflicting demands effectively is essential
- Good organisational skills
- Experience of working in a retirement village setting or an understanding of our client group
- Experience of ensuring contractual compliance
- Proven financial and business acumen
- Experience in dealing with challenging situations
- The ability to be empathetic and have good interpersonal skills
- Keep accurate/ thorough records
- Ability to work on your own initiative
- High levels of motivation, flexibility and communication
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Retirement Communities Manager in Liverpool employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Communities Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the retirement sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sanctuary Supported Living and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting independence for older people. Show them you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and managing teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retirement Communities Manager in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for working with older people shine through. We want to see that you genuinely care about making a positive impact in their lives.
Tailor Your Experience: Make sure to highlight your relevant experience in housing and customer service. We’re looking for someone who can manage a multi-disciplinary team and deliver high-quality services, so connect your past roles to what we do at Sanctuary.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bailey Court.
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Before the interview, make sure you understand Sanctuary Supported Living's mission and values. Familiarise yourself with their approach to supporting older people and how they prioritise customer service. This will help you align your answers with what they value.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage a multi-disciplinary team, handle financial performance, and ensure regulatory compliance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Empathy and Communication
Given the nature of the role, it's crucial to highlight your interpersonal skills. Be ready to discuss how you've handled challenging situations with empathy and how you’ve maintained strong relationships with residents, stakeholders, and your team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about their approach to developing volunteering opportunities or how they measure success in delivering high-quality services. This shows you're genuinely interested in making a positive impact.
