At a Glance
- Tasks: Manage empty homes and improve vacant stock performance in a dynamic team.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension scheme, wellbeing support, and flexible benefits.
- Other info: Flexible working options with opportunities for career advancement.
- Why this job: Be part of a mission-driven team focused on community impact and personal growth.
- Qualifications: Strong communication skills, IT proficiency, and ability to meet performance targets.
The predicted salary is between 31768 - 35112 £ per year.
Base office location may vary dependant upon suitable candidate - balance of home and office working - covering the Midlands and South West Regions, with an expectation of occasional travel to our office locations.
£31,768 - £35,112 per year, 37.5 hours per week.
We have an opportunity for two Customer Lettings Coordinators to join our team. As a Customer Lettings Coordinator you will manage our empty homes, letting and improving vacant stock performance as part of Sanctuary’s void recovery strategy. You will be target focused, and expected to monitor, manage and drive void performance, as part of a team, working to meet challenging KPI’s. You will deliver a high quality and customer focused housing, lettings and allocations service for the local operation to meet the needs and expectations of current and future residents, and the wider community.
The role of Customer Lettings Coordinator will include:
- Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss
- Turning around voids from notice to let and addressing hard to let or low demand voids
- Accurate data recording and management in line with business requirements, processes and procedures
- Risk management regarding safety of residents and staff ensuring correct verification for applicants
- Dealing with legal compliance and financial loss for extended void periods
- Providing high quality customer service to residents, customers, partners and internal staff
- Administrative tasks to assist in maintaining a local authority housing register or choice-based lettings scheme
Skills and experiences:
- Working to tight performance targets and deadlines
- Ability to use your own initiative whilst also working as part of a team
- Excellent communication skills, allowing you to negotiate, present and build positive relationships
- Strong IT and database skills e.g. Outlook and Microsoft Office packages
- Ability to plan, organise and prioritise workload effectively
- Excellent accuracy levels with high attention to detail
Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.
Lettings & Void Recovery Coordinator employer: Sanctuary Group
Sanctuary Housing Association is an exceptional employer that prioritises the wellbeing of its employees while making a meaningful impact in the community. With a commitment to diversity and inclusion, we offer a supportive work culture, competitive benefits including generous annual leave, and opportunities for professional growth within a not-for-profit environment. Join us in our mission to provide high-quality housing services and make a real difference in people's lives across the Midlands and South West regions.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings & Void Recovery Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Sanctuary or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Sanctuary’s void recovery strategy and think about how your skills can help improve vacant stock performance. Show them you’re not just another candidate, but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, get comfortable discussing your experiences and how you’ve successfully managed targets in the past. Role-play with a friend or family member to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission of providing quality housing.
We think you need these skills to ace Lettings & Void Recovery Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing voids and meeting performance targets. We want to see how your skills align with the role of Customer Lettings Coordinator!
Showcase Your Communication Skills:Since this role involves building relationships, don’t forget to demonstrate your excellent communication abilities. Use examples from your past experiences where you’ve successfully negotiated or presented information.
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to data management and legal compliance. Make sure your application is free from errors and clearly outlines your ability to maintain high accuracy levels.
Apply Early!:We recommend getting your application in as soon as possible. The sooner you apply, the better your chances are! Head over to our website to submit your application and join us in making a difference.
How to prepare for a job interview at Sanctuary Group
✨Know Your Numbers
As a Lettings & Void Recovery Coordinator, you'll be working with KPIs and performance targets. Brush up on relevant metrics like void days and loss percentages. Be ready to discuss how you've managed similar targets in the past.
✨Showcase Your Customer Service Skills
This role is all about delivering high-quality customer service. Prepare examples of how you've successfully handled customer queries or complaints, especially in a housing or lettings context. Highlight your communication skills and ability to build relationships.
✨Familiarise Yourself with Legal Compliance
Understanding legal compliance is crucial for this position. Do some research on housing regulations and safety standards. Be prepared to discuss how you would ensure compliance in your role, especially regarding applicant verification and risk management.
✨Demonstrate Teamwork and Initiative
While you'll need to work independently, teamwork is key in this role. Think of examples where you've successfully collaborated with others to achieve a common goal. Also, be ready to share instances where you've taken the initiative to improve processes or solve problems.
