Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer enquiries and ensure top-notch service in our Care Enquiry Hub.
- Company: Join Sanctuary Care, a forward-thinking organisation focused on kindness and growth.
- Benefits: Enjoy tailored training, 25 days holiday, health plans, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Diverse and inclusive workplace with plenty of learning opportunities.
The predicted salary is between 27000 - 36000 £ per year.
Overview
Lead Care Enquiry Advisor – Six Month Secondment
Worcester
£32,244.24 per annum (rising to £33,941.28 after 12 months)
35 hours per week
When you join Sanctuary Care, you will be part of something special – we are an innovative organisation, with ambitious growth plans. We put people at the heart of everything we do and that includes our staff. We invest heavily in your training, promote a strong teamwork ethic, and make sure that you have the support and resources you need to reach your potential. Our strength lies in the quality of our people, and we employ those who share our value of keeping kindness at the heart of our care.
Responsibilities
An exciting opportunity has arisen for a Lead Care Enquiry Advisor to join us in our Care Enquiry Hub. In this role you will lead the day-to-day enquiries, auditing, and the maintenance of accurate and complete enquiries, monitor performance against benchmarks to drive process, and lead the delivery of an excellent customer care service within the Care Enquiry Hub to our customers enquiring about Sanctuary Care homes. You will be based in Sanctuary Care’s head office in Worcester; occasional visits to care homes will be required to have a full understanding of the service we provide. You will work collaboratively with our Homes as well as the central Marketing and the Business Development Managers.
Ready to join us?
Benefits
- Receive individually tailored, person centered and knowledgeable training
- A pension scheme, with matching contributions from Sanctuary up to set limits
- 25 days paid holiday, rising to a maximum of 30 days after 5 years service
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Health and wellbeing plans
- A variety of online discounts and rewards from major retailers
- Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of childcare services including after school clubs and summer camps
- A wide range of learning and development opportunities
Other details
The reference number for this position is 226489
If you are applying internally, don\’t forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
#J-18808-Ljbffr
Lead Care Enquiry Advisor employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Care Enquiry Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sanctuary Care on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Sanctuary Care's values. They put kindness at the heart of their care, so think about how you can demonstrate this in your answers and examples during the interview.
✨Tip Number 3
Showcase your leadership skills! As a Lead Care Enquiry Advisor, you'll need to lead a team. Be ready to share past experiences where you've successfully managed a team or project, highlighting your ability to drive performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Sanctuary Care family.
We think you need these skills to ace Lead Care Enquiry Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Lead Care Enquiry Advisor role. We want to see how you can contribute to our mission of putting people at the heart of everything we do.
Showcase Your Customer Care Skills: Since this role is all about delivering excellent customer care, don’t forget to include examples of your previous experience in customer service. We love to see how you've gone above and beyond for customers in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at Sanctuary Group
✨Know the Company Inside Out
Before your interview, take some time to research Sanctuary Care. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Scenario-Based Questions
As a Lead Care Enquiry Advisor, you'll likely face scenario-based questions. Think about past experiences where you've demonstrated leadership, problem-solving, and customer service skills. Prepare specific examples that highlight your ability to handle enquiries and lead a team.
✨Showcase Your Teamwork Skills
Sanctuary Care values collaboration, so be ready to discuss how you've worked with others in previous roles. Share examples of how you’ve contributed to a team environment and how you can bring that same spirit to the Care Enquiry Hub.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.