At a Glance
- Tasks: Welcome customers and create engaging activities that inspire and connect them.
- Company: Sanctuary Supported Living, committed to diversity and inclusion.
- Benefits: 33 days annual leave, sick pay, pension scheme, and discounts.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong interpersonal skills and a passion for supporting others.
The predicted salary is between 13 - 14 € per hour.
Wimborne House, Truro Road, Gravesend DA12 5FG
£13.89 per hour
Hours as and when required
Your role:
- Welcome customers and provide front‑of‑house reception support
- Create engaging individual and group activities that reflect personal interests
- Promote and review activities to help customers achieve their goals
- Support customers to connect with and feel part of their local community
- Enable customers to continue to live life on their terms
If you have experience as a Wellbeing Assistant, Activities Coordinator, or similar supporting independence, we’d love to hear from you.
Qualifications and skills:
- Ability to develop and lead activities that involve and inspire customers
- Strong interpersonal and customer‑care skills
- Confidence in prioritising tasks and meeting deadlines
- Basic Microsoft Word and Excel knowledge
- Flexible approach, as weekend working may be required
- NVQ Level 2 in Health and Social Care, or willingness to work towards it
Benefits:
- 33 days’ annual leave pro‑rata (rising to 38 including bank holidays)
- Occupational sick pay linked to length of service
- Contributory pension scheme
- Variety of online discounts and rewards from major retailers
- Health and well‑being plans
- Wide range of learning and development opportunities
Inclusion and Equality:
Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.
Building Equality and Diversity:
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Job Reference: 228433
Bank Customer Supporter in Kent employer: Sanctuary Group
Sanctuary Supported Living is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture in Gravesend. With generous benefits such as 33 days of annual leave, occupational sick pay, and a commitment to inclusion and diversity, employees are empowered to thrive both personally and professionally. The company also provides extensive learning opportunities, making it an ideal place for those looking to make a meaningful impact in the community while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Customer Supporter in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in customer support and activities coordination.
✨Tip Number 3
Show off your interpersonal skills! During the interview, share specific examples of how you've engaged with customers in the past. Highlight your ability to create activities that inspire and connect people to their community.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Bank Customer Supporter in Kent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and how they relate to the role of a Bank Customer Supporter.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially if you've worked as a Wellbeing Assistant or Activities Coordinator. We love seeing how your past roles can contribute to helping our customers live life on their terms.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanctuary Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Bank Customer Supporter, especially around creating engaging activities and supporting customers. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Interpersonal Skills
Since this role requires strong customer-care skills, think of examples from your past experiences where you've successfully interacted with customers or led activities. Be ready to share these stories to highlight your ability to connect with people and inspire them.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, like prioritising tasks or dealing with challenging customers. Practising your responses can help you feel more confident and articulate during the interview.
✨Emphasise Your Flexibility
This position may require weekend work, so be prepared to discuss your availability. Highlight your flexible approach and willingness to adapt to the needs of the role, showing that you're committed to supporting customers whenever they need it.
