At a Glance
- Tasks: Coordinate and monitor repairs, ensuring high performance and customer satisfaction.
- Company: Join a not-for-profit organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Flexible working options with opportunities for career growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in administrative support and excellent communication skills required.
The predicted salary is between 32762 - 34486 £ per year.
Ipswich based with a balance of home and office working. £32,762 - £34,486 per year. 40 hours per week - Monday to Friday - 8:00am to 4:30pm.
We are looking for a Works Coordinator to join our Planned Repairs team based in Ipswich. In this role you will coordinate and monitor the resolution of outstanding works, ensuring a high level of performance and customer satisfaction while ensuring any requirements from the Housing Ombudsman or Group Complaints policies and procedures are adhered to.
The role of Works Coordinator will include:
- Supporting the regional team with effective communication to ensure accurate and timely information is collected and repairs are coordinated to meet the required timescales.
- Providing quality statistical information on key performance indicators to assist managers in target setting, performance monitoring and implementing improvements where needed.
- Updating all manual and computerised records in an accurate and timely manner.
- Identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Maintaining relationships with internal and external stakeholders such as Housing, Customer Hub, Repairs Hub, other Property Services Teams and external contractors.
Skills and experiences:
- Recent experience of providing administrative support to senior management.
- Experience of Responsive Maintenance Day to Day Processes.
- Some knowledge of producing and analysing compliance and statistical information.
- Ability to work on own initiative and independently.
- Excellent communication and customer care skills.
- Proficient user of Microsoft packages including Word, Excel, Outlook and Teams.
- Experience of using Housing and Repairs Management Systems (e.g. SAP, RCH, FSM).
About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
- £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance).
We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Works Coordinator in Ipswich employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With generous benefits such as up to 30 days of annual leave, a pension scheme, and access to wellbeing support, employees are encouraged to grow and thrive in their roles. Working in Sheffield, you will be part of a dedicated team making a meaningful impact on the community while enjoying the advantages of a not-for-profit organisation focused on improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Works Coordinator in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanctuary Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanctuary Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Works Coordinator in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanctuary Group:Your cover letter is your chance to shine! Tell us why you want to work at Sanctuary Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanctuary Group!
How to prepare for a job interview at Sanctuary Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
