At a Glance
- Tasks: Manage property maintenance and ensure homes meet safety and compliance standards.
- Company: Join a not-for-profit organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a diverse team that values inclusion and customer service.
- Qualifications: Degree or equivalent in Construction/Management and NEBOSH Diploma required.
The predicted salary is between 44923 - 47287 € per year.
Location: Ipswich, Suffolk, GB, IP1 4JD
Department: Property Services
Operation: Sanctuary Property Services
Closing Date: 28/05/2026
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Based in Ipswich
£44,923 – £47,287 per year (plus Company car)
40 hours per week – Monday to Friday
ResponsibilitiesThe role of Assistant Regional Operations Manager will include:
- Ensuring homes are returned to a safe, compliant, and lettable standard
- Monitoring Void turnaround time and cost targets
- Managing service quality and acting as an escalation point for complex or high‑risk voids
- Supporting delivery of regional void performance targets
- Monitoring regional void performance, identifying risks and delays
- Supporting and challenging SDMs to deliver voids to time, cost, quality, and compliance standards
- Working with contractors and internal teams to unblock issues and improve delivery
- Carrying out site visits to assure quality, safety, and compliance
To ensure full compliance with CDM 2015 legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management and NEBOSH National Diploma – Construction. Or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
- Experience of managing multi-site maintenance contracts in a commercially focussed role
- Experience of operating within a performance focussed environment, delivering key performance indicators
- Proven track record managing a direct labour operation or internal maintenance service
- Demonstrate achievement in supporting the successful delivery of projects
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
About usWe provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Benefits- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £44,923 per annum (rising to £47,287 per annum after 12 months, subject to satisfactory performance)
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Assistant Regional Operations Manager in Ipswich employer: Sanctuary Group
Sanctuary is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With competitive benefits such as generous annual leave, a pension scheme, and a commitment to diversity, employees in Ipswich can thrive while making a meaningful impact in the community through their work in property services.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Regional Operations Manager in Ipswich
✨Tip Number 1
Get to know the company! Research Sanctuary Property Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that demonstrate your ability to manage multi-site maintenance contracts and deliver on performance targets. Use the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Regional Operations Manager in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Regional Operations Manager role. Highlight your experience in managing multi-site maintenance contracts and any relevant qualifications, like your NEBOSH diploma. We want to see how you fit into our values and mission!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your success in delivering key performance indicators and managing direct labour operations. This will help us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, especially when it comes to complex topics like compliance and service quality.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re genuinely interested in joining our team at Sanctuary!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you’re well-versed in the qualifications required for the role, especially your degree or diploma in Construction or Management and NEBOSH certification. Bring the original documents to the interview, as copies won’t cut it. This shows you’re organised and serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you successfully managed multi-site maintenance contracts or delivered key performance indicators. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Understand the Company Values
Familiarise yourself with Sanctuary’s commitment to customer service and inclusion. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of making a difference in people’s lives.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and how success is measured in the position. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
