We have an excellent opportunity for an Income Team Manager – Central Income Team to join our Homeownership Income Team based in Banbury. In this role, you will manage the Income Home Ownership team and will be responsible for overseeing debt recovery for Home Ownership debt.
Responsibilities
- Manage the delivery of an income service for a geographical area that maximises income streams
- Ensure local KPI\'s for income and arrears are achieved and that debtor/creditor accounts are effectively managed
- Develop and maintain relationships with key stakeholders, residents, local operations, staff and external agencies
- Manage complaints for the service area in line with policy, focusing on first contact resolution and identifying future learning opportunities
- Maintain effective financial systems by operating within appropriate financial policies and procedures to safeguard the organisation\'s financial interests, maximise income and ensure financial compliance
- Meet all legislative and regulatory requirements for income management activities, ensuring the provision of accurate pre‑court protocols and eviction processes are adhered to
Qualifications
- Literacy and numeracy equivalent to passes in GCSE English and Maths
- NVQ3 in Customer Service or Business Administration
- Comprehensive knowledge of relevant regulations, legislation, good practice and welfare benefits
- Some experience of managing projects with strong project‑management skills
- Proven experience of staff management
- Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (prorated)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks with a shared interest in inclusion, providing invaluable support to colleagues
- Role salary is £42,351 per year
View more detail about what it\'s like to work for our organisation, and what we offer on our Sanctuary careers pages at www.sanctuary.co.uk/join-our-team.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers\' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary\'s commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people\'s lives.
