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- Tasks: Be the friendly face for customers, helping them with queries and life skills.
- Company: Join a not-for-profit organisation dedicated to making a positive impact in people's lives.
- Benefits: Enjoy competitive pay, health plans, and loads of learning opportunities.
- Why this job: Make a real difference while developing your skills in a rewarding environment.
- Qualifications: Experience with young people or vulnerable adults is a plus.
- Other info: Flexible hours and a chance to grow in a supportive team.
The predicted salary is between 12 - 16 £ per hour.
Sanctuary Supported Living is delighted to be recruiting for a Bank Waking Night Concierge at our Homelessness Support Service at Park Road in Norfolk. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
The role of Bank Waking Night Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
This role will require lone working for the majority of the shift.
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Ability to use IT systems confidently
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- A wide range of learning and development opportunities
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Bank Concierge in Hunstanton employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Concierge in Hunstanton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sanctuary Supported Living. Understand their mission and values, and think about how your experiences align with their goals. This will help you show them that you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of Bank Waking Night Concierge. Highlight your ability to handle challenging situations and your commitment to supporting vulnerable individuals.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They want to see the real you, so don’t be afraid to share your passion for helping others and any relevant stories that showcase your skills. Authenticity can set you apart from the crowd.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Bank Concierge in Hunstanton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Bank Waking Night Concierge. We want to see how you can contribute to our mission of supporting customers on their pathways to independence.
Showcase Relevant Experience: If you've worked with young people or vulnerable adults before, let us know! Share specific examples of how you've handled challenging situations or developed relationships with those in need. This will help us see your potential impact.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This helps us quickly understand why you're a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Sanctuary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Waking Night Concierge. Familiarise yourself with the key tasks like handling customer queries and managing emergency situations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Experience
Be ready to discuss your previous experience working with young people or vulnerable adults. Think of specific examples where you've successfully navigated challenging circumstances. This will show that you have the skills needed to excel in this position.
✨Emphasise Your People Skills
As a concierge, building relationships is crucial. Prepare to talk about how you've developed rapport with customers in the past. Highlight any instances where you've gone above and beyond to provide excellent service, as this aligns perfectly with what Sanctuary Supported Living values.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, especially those involving health and safety or lone working. Practise your responses to these scenario-based questions so you can confidently convey your problem-solving abilities during the interview.
