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- Tasks: Provide essential admin support to help improve housing services and community initiatives.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, wellbeing support, and employee discounts.
- Why this job: Be part of a diverse team that values inclusion and makes a positive impact.
- Qualifications: GCSE Grade C or above in English and Maths; experience with data and problem-solving.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
The predicted salary is between 22700 - 28700 £ per year.
Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
We have an opportunity for an Administration Officer based in Hull, to provide an efficient and comprehensive support and administrative service to the regional teams within the Sanctuary Housing Services.
The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.
The role of Administration Officer will include:
- Delivering, improving, maintaining and monitoring effective and efficient administrative systems
- Supporting the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented
- Providing managers and colleagues with clear guidance, information and practical advice on business support services
- Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
- Maintaining effective filing systems, database records and processes, ensuring they are as user friendly and accessible as possible
Skills and experiences:
- Able to demonstrate a level of numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
- Some experience of working with data, including inputting and updating databases
- Some experience of resolving problems
- Proven experience of working to deadlines and prioritising work loads, both for self and others
- Intermediate Microsoft Word and basic Microsoft Excel
- Ability to work independently and use own initiative
Why work for us?
We are a not-for-profit housing association and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £27,177 (rising to £28,607 after 12 months, subject to satisfactory performance)
Closing Date: 1 February 2026
If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Administration Officer in Hull employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer in Hull
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sanctuary through LinkedIn or local events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Sanctuary's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about making a difference in people’s lives.
✨Tip Number 3
Practice common interview questions with a mate. Focus on how your skills match the role of Administration Officer. We want to see how you can help improve our administrative systems!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Administration Officer in Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administration Officer role. Highlight your relevant experience in administration and data management, and show us how you can contribute to our mission of improving lives.
Showcase Your Skills: We want to see your skills in action! Mention your proficiency in Microsoft Word and Excel, and any experience you have with databases. Don’t forget to include examples of how you've resolved problems or met deadlines in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and structure your information logically. This will help us quickly see why you’re a great fit for the team!
Apply Early: Don’t wait until the last minute to submit your application! We recommend applying early as we may close the position if we receive a high number of applications. Plus, it gives you peace of mind!
How to prepare for a job interview at Sanctuary Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Officer. Familiarise yourself with the key tasks mentioned in the job description, such as maintaining administrative systems and supporting regional teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since the role involves resolving issues and responding to complaints, prepare examples from your past experiences where you've successfully tackled challenges. Think about specific situations where you identified a problem, took initiative, and implemented a solution. This will highlight your ability to handle similar situations in the new role.
✨Brush Up on Your Tech Skills
As the job requires intermediate Microsoft Word and basic Excel skills, it’s a good idea to practice these tools before your interview. Be ready to discuss how you've used them in previous roles, especially in managing data or creating reports. This will reassure the interviewers that you can hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific projects you might be involved in. This shows your enthusiasm for the position and helps you gauge if the organisation is the right fit for you.
