Housing Project Support Coordinator

Overview

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Location: Paignton, Devon, GB, TQ4 7HP

Department: Housing Services

Operation: Sanctuary Housing

Closing Date: 02/11/2025

Requisition: 226356

Salary: £30,517 – £32,123 per year

Hours: 37.5 hours per week

We have an opportunity for a Housing Project Support Coordinator to join our team, based in Paignton. This is a newly created role to support Regional Directors and Housing Directorate with special projects.

Responsibilities

• Support the team by ensuring accurate and timely information is collated, analysed, prepared and presented
• Deliver, improve and maintain effective and efficient administration systems to support the operational needs of the business, including some occasional secretarial support and diary management
• Support the management and maintenance of relationships with internal and external stakeholders, dealing with enquiries and responding positively to complaints and feedback
• Develop and implement effective systems and processes that enable the accurate recording and reporting of engagement activities
• Liaise, consult with and respond to customers ensuring involvement activities are meeting customer expectations and good practice approaches are adopted

Skills and experience

• Experience of providing administrative services
• Good organisational and planning skills
• Knowledge of relevant legislation, local standards and good practice
• Experience of working to deadlines and prioritising workloads
• Ability to work independently and use own initiative as well as part of a team

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £30,517 (rising to £32,123 after 12 months, subject to satisfactory performance)

How to discuss details

If you\’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Equality and Diversity

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.