Housing Officer - Part Time

Overview

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

Housing Officer – Part Time

Cumbernauld

£17,919 / year

18.75 hours per week – Monday to Wednesday

Temporary position for up to 12 months

We have an opportunity for a Housing Officer to join our team of 9 based in Cumbernauld. As a key member of the team, you will be responsible for ensuring that high quality housing management services are delivered to our residents with a focus on making a real difference to their lives. You will be a generic housing officer with responsibility for a patch within the Cumbernauld Area.

In this role you will manage a wide range of situations, helping to build strong relationships with internal and external stakeholders, whilst working in a professional manner to resolve problems and improve services. As a Housing Officer you will be responsible for delivering excellent housing services to our tenants, we are looking for a pro-active Housing Officer to join our dedicated team. This is a varied and rewarding role where you\\\’ll be at the heart of our housing operations.

The role of Housing Officer will include:

• Deliver high quality housing services including Estate Management, rent collection and ASB case work
• Engage with tenants regularly to identify and resolve issues early
• Use digital system (SAP, ReACT and Power BI) to record actions, monitor trends and report on performance
• Support community engagement events
• Embrace change, promote service improvements and collaborate across the group
• Use technology to streamline processes and enhance customer experience
• Completing estate management weekly inspections
• Ensuring compliance with all legislative and regulatory requirements for all housing management activities

Skills and experiences

• Experience in Social Housing at Housing Officer level (or similar customer focused environment)
• Strong organisational skills and the ability to manage a varied and challenging work load
• Confident communicator with a positive solutions focused attitude
• Confident in the use of IT systems, Microsoft and reporting tools
• Ability to build strong working relationships with internal and external customers
• Passionate about community engagement, tenant wellbeing and social housing
• SVQ3 in relevant area or equivalent qualification
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £17,919 per annum

The full time equivalent salary for this role is £35,839 based on 37.5 hours per week

If you\\\’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.