Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Housing Officer

£34,235 – £36,037 per year Plus car allowance

37.5 hours per week – Monday to Friday, 9am to 5pm

We have an opportunity for a Housing Officer to join our Housing team based in Ipswich. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants, while consistently working in a professional manner to resolve problems and improve services.

This role will require attendance at the Ipswich office for one day per week, with the remaining time spent delivering services within the community. This post will cover Clacton and the surrounding area.

Responsibilities

• Meeting all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary Housing Services’ current and future customers and minimising potential risks.
• Providing effective tenancy and resident management in line with the prescribed internal policies and good practices to build community cohesion.
• Delivering a high quality housing management service that meets the needs and expectations of current and future residents and the wider community in line with Sanctuary Housing Services’ business plan.
• Developing, building and maintaining relationships with current and future customers and other key internal and external stakeholders to ensure the effective management of housing management services, identifying any shortfalls in service delivery and ensuring these are acted upon.
• Updating and maintaining all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies.
• Ensuring the effective management of complaints in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence.
• Supporting the service charge setting and scheme accounts production processes. Including ensuring that customer queries are investigated and responded to in a timely manner.

Skills and Experience

• Literacy and numeracy equivalent to passes in GCSE English and Maths.
• Recent experience of undertaking a similar role.
• Proven experience of analysing and diagnosing problems and implementing solutions.
• Good negotiation and presentation skills.
• Travel is a requirement of the role, therefore a full valid driving licence is essential.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Contact

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our talent team will be happy to help you at housing.recruitment@sanctuary.co.uk. We reserve the right, depending on application numbers, to close or extend closing dates for positions; we would therefore recommend an early application.

EEO Statement

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

• We work closely with the Home Office in order to prevent illegal working.
• A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
• Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.