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- Tasks: Join our Housing Operations team to manage tenant welfare and resolve issues.
- Company: Sanctuary Housing Services is a leading housing association committed to inclusivity.
- Benefits: Enjoy 25 days leave, pension contributions, wellbeing support, and employee discounts.
- Why this job: Grow your career in a supportive environment with experienced colleagues and impactful work.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: A full driving license is essential; we support diverse backgrounds and offer a great workplace culture.
The predicted salary is between 37000 - 39000 £ per year.
Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Kingsmead, London based with a balance of home and office working
£39,595 – £41,679 per year
37.5 hours per week – Monday to Friday – 9:00am to 17:00pm
We have an exciting opportunity for a Housing Officer to join our Sanctuary Independent Living team, based in London where you will manage 9 Scheme Managers to provide frontline services to customers in Schemes. The ideal candidate will be ambitious and looking for an opportunity to learn and grow within the organisation. You will be joining an experienced team with a wealth of knowledge and willing to support progress.
The role of Housing Officer will include:
- Effective management of Anti-Social Behaviour cases
- Collaboration with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
- Managing tenant expectations about repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (Fire safety, water hygiene, gas safety and data protection)
- General advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting tenant welfare including Domestic Abuse, Anti-Social Behaviour and Safeguarding
- Working with administrative colleagues to complete a range of tenancy management processes including tenancy conversions, permissions, mutual exchanges, successions and service charges
- Enforcement of tenancy breaches
Skills and experiences:
- Proven history and experience with front line customer service
- Good understanding of internal working culture and policy and procedures
- Excellent communication skills both verbal and written
- Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
- Knowledge of internal systems such as SAP and React is desirable
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- Role salary is £37,207 with an additional policy allowance of £2,388 per annum (rising to £39,165 with an additional policy allowance of £2,514 per annum after 12 months, subject to satisfactory performance)
Before you apply, please ensure you have an updated copy of your CV. If you’re unsure about any details or have questions about the role, our fantastic talent team will be happy to help you –
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
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Housing Officer employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Housing Officer, especially in managing Anti-Social Behaviour cases. Understanding the nuances of these situations will help you demonstrate your readiness to tackle real-world challenges during the interview.
✨Tip Number 2
Network with current or former Housing Officers to gain insights into their daily tasks and challenges. This can provide you with valuable information that you can reference in your discussions with our team, showing your genuine interest in the role.
✨Tip Number 3
Brush up on your knowledge of compliance obligations related to housing, such as fire safety and data protection. Being well-versed in these areas will not only boost your confidence but also highlight your commitment to tenant welfare.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service skills and ability to handle complaints effectively. This will help you illustrate your problem-solving abilities and how you can contribute positively to our team.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles related to housing or tenancy management. Emphasize your communication skills and familiarity with Microsoft packages.
Craft a Strong Cover Letter: Write a cover letter that showcases your ambition and willingness to learn. Mention specific examples of how you've effectively managed customer expectations or resolved complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your understanding of internal policies and procedures, as well as any knowledge of systems like SAP and React. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Clear and professional communication is key, so ensure everything is polished and reflects your best self.
How to prepare for a job interview at Sanctuary Group
✨Show Your Customer Service Skills
Since the role requires a proven history in front line customer service, be prepared to share specific examples of how you've effectively managed customer interactions and resolved issues in the past.
✨Demonstrate Knowledge of Compliance Obligations
Familiarize yourself with compliance areas such as fire safety, water hygiene, and data protection. Be ready to discuss how you would ensure these obligations are met in your role as a Housing Officer.
✨Highlight Your Team Collaboration Experience
The job involves working closely with various teams. Prepare to talk about your experience collaborating with colleagues from different departments and how you contributed to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding anti-social behavior and tenant welfare. Think of scenarios where you successfully navigated similar challenges and be ready to share those stories.
