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- Tasks: Help customers with housing queries and repairs, ensuring their concerns are addressed with empathy.
- Company: Sanctuary Group, a supportive organisation focused on customer care.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and wellbeing support.
- Other info: Comprehensive training provided, with great career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Empathy and strong communication skills are essential for this role.
The predicted salary is between 30130 - 31716 £ per year.
Sanctuary Group is looking for a full-time Customer Care Agent to join their Customer Hub team in Hull. The role involves managing calls and emails relating to repairs and housing queries, ensuring customer satisfaction and addressing concerns with empathy.
Key responsibilities include:
- Providing support
- Liaising with teams
- Meeting targets
Benefits include:
- 25 days annual leave
- Pension scheme
- Wellbeing support
Training will be provided from 6 July to 21 August, and the salary ranges from £30,130 to £31,716 after 12 months, subject to satisfactory performance.
Housing Customer Care Agent — Empathetic Issue Resolver employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Care Agent — Empathetic Issue Resolver
✨Tip Number 1
Research the company and its values before your interview. Knowing Sanctuary Group's mission and how they prioritise customer care will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your empathy skills! Since the role is all about resolving issues with a caring touch, think of examples from your past where you've successfully handled customer concerns. This will demonstrate your ability to meet their expectations.
✨Tip Number 3
Be ready to discuss how you handle stress and meet targets. The Customer Hub team is likely to face busy periods, so share your strategies for staying calm and focused while ensuring customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Housing Customer Care Agent — Empathetic Issue Resolver
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to empathise with customers. Share examples of how you've resolved issues in the past while keeping the customer's feelings in mind. We want to see that you can connect with people!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific responsibilities from the job description and how your experience aligns with them. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Customer Care Agent. Familiarise yourself with common housing issues and repairs, as well as the importance of empathy in customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires an empathetic approach, think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during the interview to demonstrate your ability to connect with customers and address their concerns effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training process, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s a key skill for a Customer Care Agent, and demonstrating it in your interview will set you apart as a candidate who truly cares about understanding and resolving issues.