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- Tasks: Manage contracts for supported housing schemes and ensure high-quality service delivery.
- Company: Sanctuary Supported Living is dedicated to helping customers achieve independence with a focus on inclusion and teamwork.
- Benefits: Enjoy a competitive salary, pension scheme, flexible working, and various discounts and rewards.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in supported living or housing management, strong communication skills, and a full driving licence required.
- Other info: Join an award-winning team committed to diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
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Department: Health and Social Care (Management)
Operation: Sanctuary Supported Living
Closing Date: .
Requisition: 225313
Supported Housing and Contracts Manager
To cover Midlands area ( Base office is Stonebrook Way, Birmingham)
37.5 hours per week
We’re looking for a professional and motivated individual to join our Housing & Contracts team, Team and manage a number of contracts for our agent managed supported housing schemes and housing managed only properties across the Midlands area.
You will be an organised team player with great communication skills as the role willinvolve managing relationships withtheagentsand monitoringperformance of their housing management activities.
The role of Housing and Contracts Manager will include:
- Delivering high quality contract management of agent managed services
- Assisting with budget setting and monitoring of management accounts
- Ensuring all legislative and regulatory requirements for housing services activities are met
- Managing the delivery of high-quality customer service
- Completing health and safety and property inspections
- Providing housing management advice and guidance
- Effectively communicating with internal and external stakeholders
- Completing regular site visits and liaison meetings to ensure a quality service is being provided, which is in line with our policies and procedures and all relevant legislation, governance, and legal requirements
Skills and experiences:
- Sound experience working within supported living or housing management
- You may be a current Deputy in a Supported Housing or Retirement Scheme with contracts or housing compliance experience and looking for progression
- Previous experience managing third party stakeholders
- Focused, with the ability to plan and prioritise workloads and communicate effectively to different audiences
- Ability to work on own initiative is essential
- Previous experience managing RP/Agent relationships
- Working knowledge of relevant regulations, legislation, and good practice
- A flexible approach to work, with the ability to travel extensively
- Knowledge of Microsoft Office, SAP, and Radar would be advantageous
- Extensive travel is a requirement of the role; therefore, a full, current driving licence and access to your own vehicle is essential
Why work for us?
We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.
We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.
We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to makingSanctuary Supported Livinga great place to work, here are just some of the ways we’ll reward you:
- £37,186 per annum (rising to £39,143 per annum after 12 months, subject to satisfactory performance)
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
Job Reference: 225313
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don\’t forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Job Segment: Manager, Home Care, Management, Healthcare
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Housing and Contracts Manager employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Contracts Manager
✨Tip Number 1
Familiarise yourself with the specific regulations and legislation related to supported housing in the Midlands area. This knowledge will not only help you during interviews but also demonstrate your commitment to compliance and quality service delivery.
✨Tip Number 2
Network with professionals already working in housing management or supported living. Attend relevant local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience managing third-party stakeholders. Think of specific examples where you've successfully navigated relationships and improved service delivery, as this is a key aspect of the role.
✨Tip Number 4
Showcase your organisational skills by preparing a plan for how you would manage multiple contracts effectively. Being able to articulate your approach to prioritising workloads will set you apart from other candidates.
We think you need these skills to ace Housing and Contracts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supported living or housing management. Emphasise any previous roles where you managed contracts or worked with third-party stakeholders, as this is crucial for the Housing and Contracts Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to manage relationships effectively. Mention specific examples of how you've delivered high-quality customer service or managed performance in previous roles.
Highlight Relevant Skills: In your application, clearly outline your knowledge of relevant regulations and legislation related to housing services. This will demonstrate your understanding of the legal requirements necessary for the role.
Showcase Your Initiative: Provide examples in your application of how you've taken the initiative in past roles. This could include planning and prioritising workloads or implementing improvements in service delivery, which are key aspects of the job.
How to prepare for a job interview at Sanctuary Group
✨Know Your Contracts
Familiarise yourself with the types of contracts you will be managing. Understand the key performance indicators and compliance requirements that are essential for the role. This will show your potential employer that you are prepared and knowledgeable about the responsibilities.
✨Demonstrate Communication Skills
Since the role involves managing relationships with agents and stakeholders, be ready to discuss your previous experiences in effective communication. Prepare examples where you successfully navigated challenging conversations or built strong partnerships.
✨Showcase Your Organisational Skills
As an organised team player, highlight your ability to prioritise workloads and manage multiple tasks. Bring examples of how you have effectively planned and executed projects in the past, especially in a housing management context.
✨Understand the Regulatory Landscape
Brush up on relevant regulations and legislation related to supported living and housing management. Being able to discuss these topics confidently will demonstrate your commitment to compliance and high-quality service delivery.