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- Tasks: Manage homeownership estates and handle customer queries with a focus on service excellence.
- Company: Join Sanctuary Housing Services, a leading charity committed to inclusivity and employee wellbeing.
- Benefits: Enjoy 25-30 days leave, pension contributions, health plans, and flexible employee benefits.
- Why this job: Be part of a supportive team that values training, development, and making a real impact.
- Qualifications: Knowledge of homeownership properties and strong communication skills are essential.
- Other info: A full driving license is required, and we support diverse backgrounds in our hiring process.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit a Homeownership Officer to join our Homeownership team based in London. You will be responsible for delivering a responsive and customer focused homeownership management service to homeownership properties throughout the country. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to delivering a customer focused service.
The role of Homeownership Officer will include:
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Managing homeownership estates, including line managing scheme managers where appropriate
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Managing as per the lease and leasehold legislation
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Handling of service charge budgets and accounts
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Dealing with customer queries and disputes and complaints
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Estate inspections and ensuring health and safety compliance managed, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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Knowledge and experience of working with homeownership properties (understanding leases and legislation)
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Good communication skills including letter writing skills
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Ability to understand service charge accounts and explain them to customers
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Real customer focus on understanding issues and finding solutions which also comply with the lease/legislation
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Travel will be a requirement of the role, therefore a full valid driving licence is essential
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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£37,207 per annum (rising to £39,165 per annum after 12 months, subject to satisfactory performance)
If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
Homeownership Officer employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
housing.recruitment@sanctuary.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Homeownership Officer
✨Tip Number 1
Familiarize yourself with leasehold legislation and homeownership properties. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience managing customer queries or disputes. Be prepared to share specific examples of how you resolved issues effectively, showcasing your customer-focused approach.
✨Tip Number 3
Since travel is a requirement, ensure you have a valid driving license and be ready to discuss your flexibility regarding travel during the interview. This shows your readiness for the role's demands.
✨Tip Number 4
Research Sanctuary Group and their commitment to diversity and inclusion. Being able to speak about their values and how you align with them can set you apart as a candidate who fits well within their culture.
We think you need these skills to ace Homeownership Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Homeownership Officer position. Make sure you understand the responsibilities, such as managing homeownership estates and handling service charge budgets.
Highlight Relevant Experience: In your application, emphasize any previous experience you have with homeownership properties, leasehold legislation, and customer service. Use specific examples to demonstrate your skills in these areas.
Showcase Communication Skills: Since good communication skills are essential for this role, make sure to highlight your letter writing abilities and how you've effectively dealt with customer queries or complaints in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the values and requirements mentioned in the job description. Show your commitment to delivering a customer-focused service and your understanding of the importance of health and safety compliance.
How to prepare for a job interview at Sanctuary Group
✨Understand Homeownership Legislation
Make sure you have a solid grasp of leasehold legislation and homeownership properties. Be prepared to discuss how you would manage these aspects in your role, as this knowledge is crucial for the position.
✨Showcase Your Communication Skills
Since good communication is key, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled customer queries or disputes in the past, highlighting your letter writing skills as well.
✨Demonstrate Customer Focus
Be ready to share specific instances where you've prioritized customer needs and found solutions that comply with regulations. This will show your commitment to delivering a responsive service.
✨Prepare for Questions on Budget Management
Familiarize yourself with service charge accounts and be prepared to explain them simply. Think of ways you can help customers understand their charges, as this will be an important part of your role.
