At a Glance
- Tasks: Support residents' independence and deliver high-quality housing management services.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and well-being support.
- Other info: Flexible work culture with opportunities for career growth and personal development.
- Why this job: Make an impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience working with older people and knowledge of resident services is preferred.
The predicted salary is between 25887 - 26687 £ per year.
We have an opportunity for a Scheme Manager based in Hertford to work with the Independent Living Team. For this position you will be encouraging residents to maintain their well-being and independence and to support the delivery of high-quality, safe and value-for-money housing management services that meet customer and organisational objectives.
The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation. It also provides housing related services including lettings, debt management, tenancy management and customer services support.
The role of Scheme Manager will include:
- Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored.
- Promote resident involvement and provide information on local community services and agencies to promote wellbeing and independence.
- Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately. This may include consultations for service improvements, resolving problems or setting into motion the means of resolution, ensuring customers are kept informed.
- Coordinate the delivery of local services to ensure the scheme(s) are maintained and kept clean and secure, in accordance with Group standards and lease obligations.
- Monitor contractor performance, take appropriate action and escalate more complex issues as appropriate.
Skills and experiences:
- Some experience of working with older people in a support capacity and understanding their individual needs or similar.
- Working knowledge of the key needs and services available to residents.
- Working knowledge of good practice resident involvement or customer participation activities and practices.
- Some experience of problem solving and implementing effective solutions, including referrals as needed.
- Working knowledge of handling confidential and sensitive information.
- Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential.
Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Well-being support and tools.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Role salary is £25,887 (rising to £26,687 after 12 months, subject to satisfactory performance). The full-time equivalent salary is £27,736 based on 37.5 hours per week (rising to £28,593 after 12 months, subject to satisfactory performance).
If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help – housing.recruitment@sanctuary.co.uk.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.
Closing Date: 21/06/2026
Requisition: 228467
Scheme Manager in Hertford employer: Sanctuary Group
Sanctuary Housing Association is an exceptional employer located in Hertford, dedicated to fostering a diverse and inclusive culture while making a meaningful impact on residents' lives. With a strong commitment to employee well-being, we offer an attractive benefits package that includes generous annual leave, a supportive pension scheme, and various health and well-being initiatives, ensuring our staff feel valued and empowered to grow within their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in Hertford
✨Tip Number 1
Get to know the company! Research Sanctuary Housing Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated problem-solving skills or worked with older people. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Sanctuary.
We think you need these skills to ace Scheme Manager in Hertford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Scheme Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience:When detailing your past roles, focus on experiences that relate to working with older people or managing housing services. We want to see how you've made a difference in similar situations!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you understand the role of a Scheme Manager inside out. Familiarise yourself with Sanctuary Housing Services, their values, and the specific responsibilities of the position. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare examples from your past work where you've supported older people or managed housing services. Highlight any problem-solving experiences and how you’ve improved service delivery. This will demonstrate your capability to handle the challenges of the role effectively.
✨Engage with the Interviewers
Don’t just wait for questions; engage with your interviewers. Ask them about their experiences at Sanctuary and how they see the role evolving. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage relationships with residents and stakeholders. Think through potential situations you might face as a Scheme Manager and how you would approach them. This will prepare you to demonstrate your critical thinking and interpersonal skills.
