At a Glance
- Tasks: Plan and schedule gas servicing and repairs for operatives across England and Scotland.
- Company: Join a not-for-profit organisation dedicated to outstanding customer service and community impact.
- Benefits: Enjoy 25 days annual leave, hybrid working options, and a range of wellbeing support.
- Other info: Flexible working after a successful probation period and a supportive work culture.
- Why this job: Be part of a diverse team making a real difference in people's lives while developing your skills.
- Qualifications: Previous scheduling experience and excellent communication skills are essential.
The predicted salary is between 23000 - 33000 £ per year.
Job Overview
We have an opportunity for a Gas Planner to join our North Gas Operation team based at Shiregreen, Sheffield. You will be joining the Gas Planning Team, scheduling appointments for Gas Safety Checks throughout the North Region. Ensuring gas engineers have well planned and efficient workloads and that customer appointments are managed effectively. Delivering high-quality, effective and efficient scheduling in accordance with legislative and contract specifications.
Key Responsibilities
- Deliver high-quality, consistent scheduling and programming of gas servicing and repairs across the North Gas Region ensuring compliance targets are met.
- Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
- Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.
- Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.
Qualifications
- Experience of using multiple systems and processes to effectively schedule a field workforce.
- Working knowledge of relevant regulations, legislation and good practice.
- NVQ2 in Customer Service or Business Administration (or similar).
- Ability to extract and interpret data from a number of sources.
- Good negotiation and planning skills.
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks focused on inclusion.
- £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance).
Equal Opportunity
We foster a diverse and inclusive culture and encourage and welcome applications from people from diverse backgrounds. Building Equality and Diversity, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to an inclusive environment for our employees and customers. We will make adjustments throughout your application process in line with Sanctuary's commitment to our Disability Confident employer status.
Gas Planner in Sheffield employer: Sanctuary Group
Sanctuary is an exceptional employer that prioritises the wellbeing of its employees while fostering a diverse and inclusive work culture. With a strong commitment to employee growth, Sanctuary offers generous benefits including 25 days of annual leave, a pension scheme, and wellbeing support, all within a supportive environment where your contributions truly make a difference in the lives of others. Located in Sheffield, the Gas Planner role provides opportunities for hybrid working after a successful probation period, allowing for a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Planner in Sheffield
✨Tip Number 1
Familiarise yourself with the specific scheduling systems used in the gas industry. Understanding how to efficiently manage diaries and routes for operatives will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of relevant regulations and legislation related to gas servicing and repairs. Being able to discuss these topics confidently will demonstrate your expertise and commitment to safety.
✨Tip Number 3
Practice your communication skills, especially in handling customer queries and coordinating with operatives. Role-playing scenarios can help you articulate your approach to problem-solving and customer service.
✨Tip Number 4
Network with professionals in the gas planning field. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Sanctuary.
We think you need these skills to ace Gas Planner in Sheffield
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Gas Planner position. Understand the key responsibilities and required skills, such as scheduling work and excellent communication abilities.
Tailor Your CV:Customise your CV to highlight relevant experience in scheduling and customer service. Use specific examples that demonstrate your ability to manage workloads and communicate effectively with various stakeholders.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention how your skills align with their values and how you can contribute to their mission of providing outstanding customer service.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sanctuary Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Gas Planner. Familiarise yourself with scheduling gas servicing and repair works, as well as the importance of efficient diary management for operatives.
✨Showcase Your Communication Skills
Since the role involves handling calls from operatives and customers, be prepared to demonstrate your excellent communication skills. Share examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Highlight Relevant Experience
Discuss any previous experience you have in scheduling work or managing a field workforce. Be specific about the systems you've used and how you prioritised workloads in a fast-paced environment.
✨Emphasise Problem-Solving Abilities
The ability to extract and interpret data is crucial for this role. Prepare to discuss instances where you've diagnosed problems and implemented effective solutions, showcasing your analytical skills.
