Fire And Electrical Planner

Responsibilities & Qualifications

• Delivering high quality and consistent services in relation to the resolution of queries and complaints to ensure customer satisfaction, escalating as appropriate.
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
• Managing relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
• Maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.
• Assisting in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.

Qualifications:

• NVQ2 in Customer Service or Business Administration (or similar).
• Good negotiation and planning skills.
• Experience of using multiple systems and processes to effectively schedule a field workforce.
• Working knowledge of relevant regulations, legislation and good practice.
• Proven experience analysing and diagnosing problems using multiple systems and implementing effective solutions.
• Ability to extract and interpret data from a number of sources.

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Role salary is £27,605 with an additional policy allowance of £2,189 per annum (rising to £29,058 with an additional policy allowance of £2,304 per annum after 12 months, subject to satisfactory performance).