At a Glance
- Tasks: Be the first point of contact, support customers, and ensure a safe environment.
- Company: Join a compassionate, community-focused team at Sanctuary Supported Living.
- Benefits: Enjoy competitive pay, health plans, and learning opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real difference in people's lives while growing personally and professionally.
- Qualifications: Experience with vulnerable individuals and strong communication skills required.
The predicted salary is between 12 - 12 £ per hour.
Turn everyday moments into something meaningful. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Concierge to our vibrant CQC-registered disability service at Ashfield Court, East Raby Street, Darlington, DL3 7TR.
You’ll be part of a compassionate, community-focused team supporting people with a disability, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role:
- Be the first point of contact for customer queries and support
- Build positive relationships and help customers develop life skills
- Respond calmly to emergencies or challenging situations
- Ensure the service is secure and provide excellent customer care
- Carry out health and safety checks and keep customer notes up to date
Your skills:
- Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
- Ability to stay calm and professional under pressure
- Strong communication skills and a friendly approach
- Confident using IT systems
Your rewards:
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- A wide range of learning and development opportunities
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at sanctuary-supported-living/jobs or follow us on socials.
Before you apply:
- We can only accept applications from individuals with the right to work in the UK.
- All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
- Internal candidates should apply via their internal careers account.
- We may close this advert early, so please apply as soon as possible.
Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.
Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Frontline Concierge for Disability Services in Ferryhill employer: Sanctuary Group
Sanctuary Supported Living is an exceptional employer, recognised as the 2025 Housing with Care Employer of the Year, offering a supportive and inclusive work environment in Darlington. As a not-for-profit organisation, we prioritise employee growth and well-being, providing extensive training and development opportunities while celebrating individuality. Join our compassionate team and make a meaningful impact in the lives of those we support, all while enjoying a range of benefits designed to help you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Concierge for Disability Services in Ferryhill
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experiences and skills, especially those related to supporting vulnerable individuals, which is key for this role.
✨Tip Number 3
Be ready to share your personal stories! Employers love hearing about real-life experiences that demonstrate your ability to stay calm under pressure and build positive relationships. Think of examples that highlight your communication skills and friendly approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Frontline Concierge for Disability Services in Ferryhill
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for supporting people with disabilities shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially working with young people or vulnerable adults. We love seeing how your background aligns with our mission at StudySmarter.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Concierge role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanctuary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Frontline Concierge for Disability Services. Familiarise yourself with the key tasks like supporting customers, responding to emergencies, and maintaining health and safety checks. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Compassion
This role is all about putting people first, so be ready to share examples of how you've supported vulnerable individuals in the past. Whether it's through previous work or personal experiences, highlight your ability to build positive relationships and respond calmly under pressure.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you had to stay calm and professional, and be prepared to discuss how you approached those moments. This will show your potential employer that you're ready for anything!
✨Emphasise Your IT Skills
Since the job requires confident use of IT systems, brush up on any relevant software or tools you might need to use. Be ready to discuss your experience with technology and how it can enhance customer care. This will demonstrate your readiness to adapt and thrive in the role.
