At a Glance
- Tasks: Be the friendly face for customer queries and support vulnerable individuals.
- Company: Join a compassionate, community-focused team at Sanctuary Group.
- Benefits: 33 days' annual leave, health plans, and learning opportunities.
- Other info: Dynamic environment with a commitment to inclusivity and personal growth.
- Why this job: Make a real difference in people's lives while growing personally and professionally.
- Qualifications: Experience supporting young people or vulnerable adults and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse. Ability to stay calm and professional under pressure. Strong communication skills and a friendly approach. Confident using IT systems.
You'll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Responsibilities- Be the first point of contact for customer queries and support.
- Build positive relationships and help customers develop life skills.
- Respond calmly to emergencies or challenging situations.
- Ensure the service is secure and provide excellent customer care.
- Carry out health and safety checks and keep customer notes up to date.
You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:
Benefits- A variety of online discounts and rewards from major retailers.
- Health and well-being plans.
- A wide range of learning and development opportunities.
Bank Concierge in Felixstowe employer: Sanctuary Group
Sanctuary Group is an exceptional employer that prioritises inclusivity and personal growth, making it a rewarding place to work as a Bank Concierge. With a strong commitment to employee development, we offer extensive training opportunities, generous annual leave, and a supportive work culture that values individuality and community impact. Join us in making a difference while enjoying a comprehensive benefits package designed to help you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Concierge in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Sanctuary Group. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Practice your communication skills! As a Bank Concierge, you'll need to be friendly and professional. Role-play common scenarios with friends or family to boost your confidence before the big day.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common software used in customer service roles. Being tech-savvy can set you apart from other candidates and show you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our compassionate, community-focused team.
We think you need these skills to ace Bank Concierge in Felixstowe
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about supporting young people and vulnerable adults. Share any relevant experiences that highlight your commitment to making a difference.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your strong communication skills and ability to stay calm under pressure. We love seeing how your unique background and experiences align with our values!
Be Professional Yet Friendly:Remember, you're applying for a role where you'll be the first point of contact for customers. Use a friendly tone in your writing while maintaining professionalism. This balance will show us that you’re the right fit for our compassionate team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Bank Concierge and what Sanctuary Group stands for. Familiarise yourself with their commitment to inclusivity and how they support vulnerable individuals. This will show that you're genuinely interested in the position and align with their values.
✨Showcase Your Experience
Be ready to discuss your experience supporting young people or vulnerable adults. Think of specific examples where you've demonstrated strong communication skills or handled challenging situations calmly. This will help the interviewers see how you can contribute to their compassionate, community-focused team.
✨Stay Calm Under Pressure
Since the role involves responding to emergencies, practice how you would handle high-pressure scenarios. You might be asked situational questions, so prepare answers that highlight your ability to remain professional and composed when things get tough.
✨Engage with IT Systems
As the job requires confident use of IT systems, brush up on any relevant software or tools you might encounter. If you have experience with specific systems, mention them during the interview. This will demonstrate your readiness to hit the ground running and adapt quickly to their processes.
