Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Facilities team and handle diverse admin tasks, hospitality, and events.
- Company: Sanctuary Group is a leading UK provider of housing, care, and community services.
- Benefits: Enjoy 25 days annual leave, flexible benefits, wellbeing support, and a pension scheme.
- Why this job: Be part of a diverse culture that values your contributions and supports your growth.
- Qualifications: Customer service experience and knowledge of Microsoft Office are essential.
- Other info: Opportunities for career progression and a supportive work environment await you.
The predicted salary is between 20800 - 22100 £ per year.
Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Facilities Administration Officer
Sanctuary House, Worcester
£24,832 – £26,139 per year
35 hours per week
We are currently looking for a Facilities Administration Officer to join our Worcester based Facilities team. As a Facilities Administration Officer you will be a well organised individual and play a pivotal role in the Facilities Team. No two days are the same as you will be involved in a whole host of different activities ranging from administrative duties to assisting with hospitality and events. The role of Facilities Administration Officer is the ideal opportunity for you if you work well as part of a team and are looking for a new challenge.
The role of Facilities Administration Officer will include:
- Supporting the delivery, maintenance and monitoring of an effective administration service including reception and switchboard duties
- Providing an effective and efficient facilities service including sorting, scanning and processing income and outgoing mail; stock management of essential supplies, equipment and archive management
- Liaising with internal and external customers via phone, email, and face to face
- Raising and processing purchase orders
Skills and experiences:
- Experience of working in a customer service environment
- Excellent communication skills
- Working knowledge of Microsoft Office including Word, Outlook, Excel
- Confident and positive attitude with strong interpersonal skills
- Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £24,832 per annum (rising to £26,139 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 29 January 2026
If you\’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at –
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
Facilities Administration Officer employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Administration Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Facilities Administration Officer. Understanding the day-to-day tasks, such as managing stock supplies and processing mail, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience. Since the role involves liaising with internal and external customers, be prepared to share examples of how you've successfully handled customer interactions in previous roles.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Word, Outlook, and Excel. Being proficient in these tools is essential for the role, so consider taking a quick online course or tutorial to refresh your knowledge.
✨Tip Number 4
Showcase your organisational skills. The role requires a well-organised individual, so think of ways to illustrate your ability to manage multiple tasks effectively, perhaps through past experiences or projects.
We think you need these skills to ace Facilities Administration Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your organisational skills and any experience with Microsoft Office, as these are key for the Facilities Administration Officer role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as handling reception duties or managing supplies.
Highlight Interpersonal Skills: Since the role involves liaising with internal and external customers, make sure to highlight your strong interpersonal skills. Provide examples of how you've successfully communicated in previous roles, whether face-to-face, via email, or over the phone.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sanctuary Group
✨Show Your Organisational Skills
As a Facilities Administration Officer, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past, showcasing your ability to prioritise and stay on top of your responsibilities.
✨Demonstrate Customer Service Experience
This role involves liaising with both internal and external customers. Be ready to discuss your previous customer service experiences, highlighting how you handled inquiries or resolved issues effectively.
✨Familiarise Yourself with Microsoft Office
Since the job requires a working knowledge of Microsoft Office, brush up on your skills in Word, Outlook, and Excel. You might be asked about specific functions or how you've used these tools in your previous roles.
✨Exude Confidence and Positivity
A confident and positive attitude is essential for this position. Practice your body language and tone of voice to ensure you come across as approachable and enthusiastic during the interview.
