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- Tasks: Join our team to carry out repairs and maintenance across properties in Devon, Dorset, and Somerset.
- Company: Sanctuary, a not-for-profit organisation dedicated to outstanding customer service.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: NVQ Level 2 in a core subject and excellent customer service skills required.
- Other info: Diverse and inclusive culture with opportunities for career growth.
The predicted salary is between 29300 - 30600 £ per year.
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
We have an opportunity for a Multi-Trade Operative to join our team, covering different sites across Devon, Dorset and Somerset. As a Multi-Trade Operative you will be predominantly working in properties across the EX and TA post codes. You will be working within the Voids department in a team of 9 working to return empty properties back to habitable living conditions again. You will carry out all internal repairs including carpentry, plumbing, plastering, tiling, fencing and general maintenance.
Due to the nature of the role, a company van will be provided as well as power tools in order for you to complete jobs to a high standard. The role of Multi-Trade Operative will include:
- Carrying out internal and external repairs to empty properties
- Carrying out construction, fault fixing and maintenance duties in line with contract specifications
- Ensuring tools and equipment are maintained in good condition and restocking these when needed
- Responding positively to complaints and breakdowns in service delivery, by resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
- Providing accurate and timely information on the progress of works that is easily understood by the customer
Skills and experiences:
- To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking NVQ Level 2 in a core subject (carpentry, electrical). If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS).
- As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
- Awareness of health and safety regulations and working legislation
- Skills in some of the following disciplines – plumbing, carpentry, wet trades, painting, glazing or fence works
- Excellent customer service and communication skills
- Ability to prioritise workloads, work to deadlines and plan ahead
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Benefits:
- 25 days annual leave plus public holidays (rising to a maximum of 30 days)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £34,376 per annum (rising to £36,185 per annum after 12 months, subject to satisfactory performance)
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Multi-Trade Operative in Exeter employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Trade Operative in Exeter
✨Tip Number 1
Get to know the company! Research Sanctuary and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to the Multi-Trade Operative role. Think about your past experiences and how they relate to the skills they're looking for.
✨Tip Number 3
Show off your skills! Bring along any relevant certifications or proof of qualifications to the interview. This not only demonstrates your expertise but also shows you're prepared and serious about the role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows your interest and helps you gauge if the job is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Multi-Trade Operative in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your skills and experiences that match the Multi-Trade Operative role. We want to see how your background in carpentry, plumbing, or other trades makes you a perfect fit for our team!
Show Off Your Customer Service Skills: Since we pride ourselves on first-class customer service, don’t forget to include examples of how you've positively interacted with customers in the past. This will show us that you understand the importance of keeping our customers informed and satisfied.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Sanctuary Group
✨Know Your Trade Inside Out
Make sure you brush up on your skills in carpentry, plumbing, and other relevant trades. Be ready to discuss specific projects you've worked on and the techniques you used. This shows you're not just qualified but also passionate about your work.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, prepare examples of how you've handled customer complaints or provided excellent service in the past. Highlight your communication skills and ability to keep customers informed during repairs.
✨Bring Your Qualifications
Don't forget to bring original copies of your qualifications, like your NVQ Level 2 certificates. This is crucial as they won't accept copies or CSCS cards. Being prepared shows you’re serious about the role and respect their requirements.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've had to troubleshoot issues on the job. Be ready to explain how you approached these challenges and what solutions you implemented. This will show your potential employer that you can handle the unexpected with ease.