At a Glance
- Tasks: Lead a diverse team in managing estates services, ensuring compliance and customer satisfaction.
- Company: Join a not-for-profit organisation committed to diversity and inclusion.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: ILM membership required; experience in facilities management preferred.
The predicted salary is between 43921 - 46232 £ per year.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
We have an opportunity for an Estates Service Manager based in Canterbury, covering our Kent area. This role forms part of the Estates team, and involves leading a team of 14 operatives which includes Grounds, cleaning, caretaking and compliance.
The role of Estates Service Manager will include:
- Ensure the effective management of our frontline ground’s maintenance, cleaning, and compliance team, to ensure that the correct level of suitably trained and experienced resources are available / on-site to meet the requirements of the associated statutory legislation such as Building Safety and compliance requirements at all times.
- Support, monitor and review constantly, both self and sub-contractor delivery and performance, and as required review Risk Assessments and produce site specific written scheme to ensure a robust maintenance regime is loaded onto the business systems.
- Provide technical support to the field engineers and assist in improving business efficiency without compromising compliance.
- Support the review of weekly engineers’ paperwork exceptions escalated by audits, and associated statutory certification for content, quality, and compliance to mitigate any risk and maximise opportunity.
- Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications.
Skills and experiences:
- To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment.
- Proven experience analysing and diagnosing complex problems and implementing effective solutions.
- Working knowledge of the application of Health and Safety legislation.
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
About us:
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
£43,921 per annum (rising to £46,232 per annum after 12 months, subject to satisfactory performance).
Closing Date: 22 July 2026.
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Estates Service Manager employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees. With generous benefits such as up to 30 days of annual leave, a pension scheme, and access to wellbeing support, employees are encouraged to grow and thrive in their roles. Working in Sheffield, you will be part of a dedicated team making a meaningful impact on the community while enjoying the advantages of a not-for-profit organisation focused on improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Service Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Sanctuary Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Estates Service Manager at Sanctuary Group.
We think you need these skills to ace Estates Service Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Sanctuary Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
