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- Tasks: Manage the delivery of property repairs and ensure compliance with health and safety standards.
- Company: Join a not-for-profit organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Opportunities for career growth and a supportive workplace culture.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: NVQ Level 3 in a core trade and experience in building maintenance required.
The predicted salary is between 41829 - 44031 £ per year.
Sanctuary provides in‑house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service.
The role of Service Delivery Manager will include:
- Managing the end‑to‑end delivery of void properties from vacant to re‑let
- Ensuring voids are completed to time, quality, and compliance standards
- Overseeing health, safety, and statutory compliance
- Working with internal teams to resolve issues and improve performance
Skills and experiences:
- To ensure full compliance with health and safety legislation, candidates must be qualified to NVQ Level 3 in a core trade subject and hold an ILM membership (The Institute of Leadership). Candidates must bring original certification; copies and CSCS cards will not be accepted.
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment.
- Proven experience analysing and diagnosing complex problems and implementing effective solutions.
- Working knowledge of the application of Health and Safety legislation.
- Drivers must hold a full valid UK driving licence.
About us: We provide in‑house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.
Staff & employer benefits include:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £41,829 per annum (rising to £44,031 per annum after 12 months, subject to satisfactory performance)
Inclusion: Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Service Delivery Manager in Ely employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Ely
✨Tip Number 1
Network like a pro! Reach out to your connections in the building maintenance or facilities management sectors. You never know who might have a lead on that perfect Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to health and safety compliance and service delivery. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Don’t forget to research Sanctuary’s values and mission. Tailor your responses to reflect how your experience aligns with their commitment to outstanding customer service and inclusivity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Service Delivery Manager in Ely
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your relevant experience in managing void properties and compliance with health and safety standards. We want to see how your skills align with our values!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've analysed complex problems and implemented effective solutions. This is key for us as we look for someone who can tackle challenges head-on.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety legislation, as well as the specifics of managing void properties. Familiarise yourself with the compliance standards that Sanctuary adheres to, so you can confidently discuss how your experience aligns with their requirements.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past roles where you've successfully diagnosed complex issues and implemented effective solutions. This will demonstrate your ability to handle challenges in a service delivery context, which is crucial for the role.
✨Emphasise Teamwork
Since the role involves working with internal teams, be ready to talk about your experience in collaboration. Share specific instances where you’ve worked with others to improve performance or resolve issues, highlighting your ability to foster strong partnerships.
✨Align with Their Values
Sanctuary places a strong emphasis on inclusion and customer service. Be prepared to discuss how your personal values align with theirs, and share examples of how you've put customers at the heart of your work in previous roles.