At a Glance
- Tasks: Support residents, promote independence, and deliver top-notch customer service.
- Company: Sanctuary Housing, committed to diversity and inclusion.
- Benefits: Competitive salary, generous leave, pension scheme, and wellbeing support.
- Other info: Flexible part-time role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in the lives of older people while developing your skills.
- Qualifications: Experience with older people, strong interpersonal skills, and basic IT knowledge.
The predicted salary is between 16905 - 16905 £ per year.
Part‑time Scheme Manager (24 hours per week) based in Ely, Northern England.
Responsibilities
- Support residents by providing information to promote independence
- Complete mandatory compliance tasks and conduct health and safety checks
- Report and monitor repairs to conclusion
- Deliver high‑quality customer service by resolving problems and complaints
- Maintain accurate records about residents and the scheme
- Cover other schemes as and when required
Qualifications
- Some experience working with older people and understanding their individual needs or similar
- Ability to work alone and manage workloads to meet deadlines
- Working knowledge of handling confidential and sensitive information
- Good interpersonal and customer care skills
- Basic knowledge of Microsoft applications including Word, Excel and Outlook
- Full, valid driving licence (travel is a requirement)
Benefits
- £16,905 per annum (rising to £17,428 after 12 months, subject to satisfactory performance)
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro‑rated)
- Pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff networks that promote inclusion and provide peer support
Contact
Please direct any questions or requests for adjustments to housing.recruitment@sanctuary.co.uk.
Diversity & Inclusion
Sanctuary Group welcomes applications from people from diverse backgrounds and is committed to providing adjustments throughout your application process, in line with Sanctuary’s Disability Confident employer status.
Legal
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Scheme Manager - Part Time in Ely employer: Sanctuary Group
Sanctuary Group is an exceptional employer, offering a supportive work culture that prioritises the well-being and professional growth of its employees. As a part-time Scheme Manager in Ely, you will enjoy competitive benefits, including generous annual leave, a pension scheme, and access to wellbeing support, all while making a meaningful impact in the lives of older residents. With a commitment to diversity and inclusion, Sanctuary Group fosters an environment where every employee can thrive and contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager - Part Time in Ely
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sanctuary Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sanctuary Group and let us see your personality shine through!
We think you need these skills to ace Scheme Manager - Part Time in Ely
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sanctuary Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Sanctuary Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sanctuary Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sanctuary Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sanctuary Group will surely appreciate.
