At a Glance
- Tasks: Schedule gas safety checks and manage appointments for engineers across the East Region.
- Company: Join a not-for-profit organisation dedicated to outstanding customer service and community impact.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your planning and customer service skills.
- Qualifications: Experience in scheduling and customer service, with strong negotiation and planning abilities.
The predicted salary is between 32762 - 34486 € per year.
Sanctuary provides in‑house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service.
We have an opportunity for three Gas Planners to join our East Gas team based at Lancaster Way, Ely. You will be joining the Gas Planning Team, scheduling appointments for Gas Safety Checks throughout the East Region. Ensuring gas engineers have well planned and efficient workloads and that customer appointments are managed effectively. Delivering high‑quality, effective and efficient scheduling in accordance with legislative & contract specifications.
The role of Gas Planner will include:
- Deliver high‑quality, consistent scheduling and programming of gas servicing and repairs across the East Gas Region ensuring compliance targets are met.
- Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
- Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user‑friendly and accessible as possible.
- Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.
Skills and experiences:
- Experience of using multiple systems and processes to effectively schedule a field Workforce
- Working knowledge of relevant regulations, legislation and good practice
- NVQ2 in Customer Service or Business Administration (or similar)
- Ability to extract and interpret data from a number of sources
- Good negotiation and planning skills
About us: We provide in‑house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance)
Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Gas Planner in Ely employer: Sanctuary Group
Sanctuary is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. As a Gas Planner in Ely, you will benefit from generous annual leave, a robust pension scheme, and opportunities for professional growth within a not-for-profit organisation dedicated to making a positive impact on the community. Join us to be part of a team that values transparency, strong partnerships, and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Planner in Ely
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills as a Gas Planner can contribute to their goals. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in scheduling and customer service, as these are key for the Gas Planner role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our mission of providing top-notch service.
We think you need these skills to ace Gas Planner in Ely
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Gas Planner role. We want to see how you can contribute to our mission of providing outstanding customer service!
Showcase Your Experience:Don’t forget to mention any relevant experience you have with scheduling and managing workloads. We love seeing candidates who can demonstrate their ability to handle multiple systems and processes effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you brush up on relevant regulations and legislation related to gas safety and planning. Familiarise yourself with the specific requirements of the role, as well as Sanctuary's values and mission. This will show that you're not just interested in the job, but also in contributing to their goals.
✨Showcase Your Scheduling Skills
Prepare examples of how you've effectively scheduled appointments or managed workloads in previous roles. Be ready to discuss the systems you've used and how you ensured compliance with service specifications. This will demonstrate your practical experience and problem-solving abilities.
✨Customer Service is Key
Since this role involves managing relationships with customers, think of instances where you've successfully handled complaints or service delivery issues. Highlight your communication skills and how you kept customers informed throughout the process. This will illustrate your commitment to first-class customer service.
✨Data-Driven Decision Making
Be prepared to talk about how you've used data to improve scheduling or service delivery in the past. Discuss any experience you have with performance indicators and how you've contributed to target setting or monitoring. This will show that you can leverage data for continuous improvement.
