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- Tasks: Assist in managing accommodation services and ensure exceptional customer experiences.
- Company: Join a supportive team at NHS Romford, dedicated to providing quality accommodation.
- Benefits: Enjoy 25 days leave, pension contributions, and wellbeing support.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a difference in people's lives while developing your management skills.
- Qualifications: Experience in hospitality or property management and strong customer service skills.
The predicted salary is between 37338 - 44962 £ per year.
We are looking for an enthusiastic and customer focused individual for the role of Deputy Accommodation Manager based at NHS Romford. The role requires consistently delivering exceptional customer service and assisting staff with any escalations while maintaining a Health and Safety compliant environment.
Responsibilities
- Assisting the Accommodation Manager in running the site
- Compliance management
- Assist with the daily running and planning of a site team
- Managing the recruitment, performance and development of staff
- Oversee the management of vacant rooms to ensure timely turnover
- Oversee cleaning and repairs for the properties
- Assist with the preparation of local budgets and monitor spend‑raising purchase orders
- Support monitoring of contract service performance, taking action to address poor performance and promote best practice
Skills and experiences
- Some experience of working in student accommodation, hotel, hospitality or property sector is essential
- Excellent interpersonal, customer service and negotiation skills
- Experience of managing staff within a customer facing environment
- Ability to extract and interrogate data from computer systems
- Experience of residential booking systems is desirable
- Good working knowledge of compliance and building management
- Proficient user of Microsoft Office applications
Benefits
- 25 days leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to an inclusive environment for employees and customers. We work closely with the Home Office to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application and will be paid for by Sanctuary. Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.
Deputy Accommodation Manager employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Accommodation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the accommodation or hospitality sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for interviews by researching NHS Romford and understanding their values. We want you to show how your customer service skills align with their mission. Tailor your responses to highlight your relevant experience!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. We can help you refine your answers and boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic candidates like you!
We think you need these skills to ace Deputy Accommodation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deputy Accommodation Manager role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in hospitality or property management makes you a perfect fit. Let us know what excites you about working with us at NHS Romford.
Showcase Your Interpersonal Skills: Since this role is all about customer service, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully managed staff or resolved customer issues in the past. We love seeing real-life experiences!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you understand the role of a Deputy Accommodation Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and compliance management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work in student accommodation, hospitality, or property sectors. Think about times when you managed staff, handled escalations, or improved customer service. These stories will demonstrate your skills and how they align with what the company is looking for.
✨Brush Up on Compliance Knowledge
Since compliance is a big part of this role, make sure you’re up to speed on relevant regulations and best practices. Be ready to discuss how you’ve ensured compliance in previous roles and how you would approach it in this new position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, challenges the site is currently facing, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.