At a Glance
- Tasks: Support customers with front desk duties and engaging activities.
- Company: Join Sanctuary Supported Living, a not-for-profit organisation dedicated to helping people live independently.
- Benefits: Enjoy 25+ days holiday, flexible working, and health plans.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer care and basic Microsoft skills; NVQ2 in Health and Social Care preferred.
Sanctuary Supported Living is delighted to be recruiting for a Customer Supporter at our Retirement Communities Service, Roman Ridge in Sheffield. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day. And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Customer Supporter will include:
- Providing front of house reception duties
- Developing innovative and varied individual and group activities
- Promoting and evaluating activities for customers, enabling them to reach their own potential
- Assisting and encouraging customers to access and maintain a level of integration into the wider community
- Working with other staff to ensure a clean and comfortable environment is maintained
Skills and experiences:
- Experience of developing and leading customer involvement activities
- Previous experience working with a similar customer group is desirable
- Good interpersonal and customer care skills
- Experience with working to deadlines and prioritising workloads
- Basic Microsoft Word and Excel skills
- NVQ2 in Health and Social Care, or willing to work towards
- Literacy and numeracy equivalent to at least GCSE Grade C English and Maths
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
We are only currently accepting applications from those with the right to work in the UK. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Customer Supporter in Sheffield employer: Sanctuary Group
Sanctuary Supported Living is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Sheffield. With a strong focus on employee growth, we offer comprehensive training, generous holiday allowances, and flexible working arrangements, ensuring that our team members can thrive both personally and professionally while making a meaningful impact in the lives of our customers. Join us to be part of a not-for-profit organisation that truly values its staff and the community we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supporter in Sheffield
✨Tip Number 1
Familiarise yourself with the values and mission of Sanctuary Supported Living. Understanding their commitment to customer care and community integration will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Highlight any previous experience you have in customer support or care roles, especially if it involves working with similar demographics. Be ready to share specific examples of how you've positively impacted customers' lives.
✨Tip Number 3
Prepare to discuss innovative ideas for activities that promote customer involvement. Think about how you can encourage engagement and integration within the community, as this is a key aspect of the Customer Supporter role.
✨Tip Number 4
Showcase your interpersonal skills during any interactions with the hiring team. Being personable and approachable is crucial in a customer-facing role, so practice conveying warmth and empathy in your communication.
We think you need these skills to ace Customer Supporter in Sheffield
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Customer Supporter position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience:Emphasise any previous experience you have in customer support or similar roles. Mention specific examples of how you've developed and led customer involvement activities, as well as your interpersonal skills.
Showcase Your Skills:Make sure to include your basic Microsoft Word and Excel skills, as well as your qualifications like NVQ2 in Health and Social Care. If you're willing to work towards this qualification, mention it clearly in your application.
Personalise Your Application:Write a personalised cover letter that reflects your passion for helping others and your commitment to making a positive impact on people's lives. Use this opportunity to express why you want to work specifically for Sanctuary Supported Living.
How to prepare for a job interview at Sanctuary Group
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for helping others during the interview. Talk about any previous experiences where you made a positive impact on someone's life, as this aligns with the values of Sanctuary Supported Living.
✨Demonstrate Your Interpersonal Skills
Since the role requires good interpersonal and customer care skills, prepare examples that showcase your ability to communicate effectively and build rapport with customers. Think of situations where you resolved conflicts or provided exceptional service.
✨Highlight Relevant Experience
Be ready to discuss your experience in developing and leading customer involvement activities. If you've worked with similar customer groups before, share specific examples that illustrate your capability in this area.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in a customer support role. Practice your responses to demonstrate your problem-solving skills and ability to prioritise tasks under pressure.
