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- Tasks: Support customers with technology, ensuring they feel confident and connected.
- Company: Join a warm, community-focused team at Sanctuary.
- Benefits: £13.76 per hour, 31 days annual leave, and development opportunities.
- Other info: Temporary position until April 2027 with a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 28500 - 28500 £ per year.
Make everyday technology feel easy and full of warmth. However you say hello, you’ll find a warm welcome at Sanctuary. We’re excited to welcome a new Temporary Customer Support Officer to our team, where we focus on the small, everyday interactions that help people feel supported, confident and connected.
You’ll join a warm, community-focused team supporting our customers to keep living life confidently with our assistive technology. We value what makes you unique, and the impact you have on the people we support. We’ll equip you with the right tools to help you build confidence in your role, with plenty of development opportunities that keep you moving forward.
Your role:
- Responding to customer enquiries with calm, clear and friendly support
- Carrying out wellbeing calls and assessments that help people feel confident at home
- Keeping systems and records up to date so information stays accurate and useful
- Troubleshooting issues and working with others to resolve them smoothly
- Maintaining awareness of customers who may need extra support and escalating concerns when needed
(If you have experience as a Customer Service Officer, Telecare Support Officer, Wellbeing Advisor or helping people use everyday technology, we’d love to hear from you).
Experience:
- Experience in customer service or a contact centre environment
- Strong communication that helps people feel heard
- Ability to stay organised and manage priorities
- Confident use of computer systems and databases
- Literacy and numeracy equivalent to GCSE Grade C English and Maths
Your rewards:
You deserve more than the basics. That’s why, alongside 31 days’ annual leave pro rata.
Customer Support Officer employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer support field. A warm introduction can make all the difference in landing that interview.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share your story. Highlight your experience in customer service and how you can bring warmth and support to their team.
✨Tip Number 3
Stay organised! Keep track of the jobs you’ve applied for and follow up if you haven’t heard back. A friendly nudge can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our community-focused team. It shows initiative and helps us get to know you better.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of making technology feel easy and warm.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or supporting others with technology. We love seeing how your unique background can contribute to our community-focused team, so be specific about your skills and achievements!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps, and ensure you cover all the important bits without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Sanctuary Group
✨Know the Company
Before your interview, take some time to research Sanctuary and their approach to customer support. Understanding their values and mission will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their community-focused team.
✨Showcase Your Communication Skills
As a Customer Support Officer, strong communication is key. Prepare examples from your past experiences where you’ve effectively communicated with customers, resolved issues, or provided support. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Patience
In this role, you’ll be helping people feel confident and supported. Think of instances where you’ve shown empathy and patience, especially when dealing with challenging situations. Sharing these stories will highlight your ability to connect with customers on a personal level.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if it’s the right fit for you.