At a Glance
- Tasks: Schedule and manage repairs to ensure customer satisfaction and safety.
- Company: Join a supportive team at Sanctuary Group in Hull.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30130 - 31716 € per year.
Job Location: Hull
Salary: £30,130 - £31,716 per year
Working Hours: 40 hours per week – Monday to Friday – 8:00am to 5:00pm
Role Overview: We are looking for a Customer Repair Planner to join our team in Hull. In this role, you will be responsible for scheduling and managing operative workloads to ensure customer repairs are completed within agreed service timescales. You’ll play a key part in delivering a high-quality service while helping to keep our customers safe and comfortable in their homes.
The role of Customer Repair Planner will include:
- Plan and manage daily schedules to make sure responsive operatives are available, productive, and working in line with business and service requirements.
- Coordinate and monitor scheduling systems, manage changing priorities, and use team resources effectively to meet agreed KPIs and contract targets.
- Deal with complaints and service issues in a calm and empathetic way, keeping customers informed about progress and outcomes.
- Work flexibly with internal teams to manage workloads within agreed timescales and deliver the right outcomes for Sanctuary’s customers.
Skills and experiences:
- Working knowledge of call handling in a customer service centre environment.
- Experience in an administrative role, including handling customer service enquiries and complaints.
- A strong track record of working to deadlines and successfully prioritising a busy workload.
- The ability to identify issues, analyse root causes, and put practical and effective solutions in place.
Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
- £30,130 per annum (rising to £31,716 per annum after 12 months, subject to satisfactory performance).
Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
EEO Statement: Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Customer Repair Planner employer: Sanctuary Group
Sanctuary Group is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in Hull, the role of Customer Repair Planner provides a unique opportunity to make a meaningful impact on customers' lives while enjoying generous benefits such as up to 30 days of annual leave, a robust pension scheme, and access to wellbeing support. With a strong commitment to diversity and inclusion, Sanctuary fosters an environment where all employees can thrive and contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Repair Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and repair planning. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've dealt with complaints or scheduling issues effectively. This will demonstrate your ability to handle the challenges of the Customer Repair Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Sanctuary.
We think you need these skills to ace Customer Repair Planner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Repair Planner role. Highlight your experience in scheduling, customer service, and handling complaints, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to emphasise your ability to prioritise tasks and manage workloads effectively. Use specific examples from your past roles to demonstrate how you've successfully met deadlines and resolved issues.
Be Personable:Since this role involves dealing with customers, it’s important to convey your empathetic approach in your application. Share instances where you’ve handled customer complaints calmly and kept them informed throughout the process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Sanctuary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Repair Planner. Familiarise yourself with scheduling systems and how to manage operative workloads effectively. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Customer Service Skills
Since dealing with complaints and service issues is a key part of the job, prepare examples from your past experiences where you've handled customer inquiries or resolved conflicts. Highlight your calm and empathetic approach, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues and implemented practical solutions. Think about times when you had to prioritise tasks under pressure and how you managed to meet deadlines while maintaining quality service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, how success is measured for a Customer Repair Planner, or what challenges the team currently faces. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
