Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face helping customers and managing queries at Plymouth Domestic Abuse Services.
- Company: Join a not-for-profit organisation dedicated to supporting independence and well-being.
- Benefits: Enjoy 25+ days holiday, health plans, discounts, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills and career.
- Qualifications: Experience with young people or vulnerable adults is a plus; IT skills are essential.
- Other info: Diverse and inclusive workplace with great opportunities for personal growth.
Night Concierge
Grove Park, 71-78 Grove Park, Bury St Edmunds, IP33 3BQ
£12.39 per hour
42 hours per week (4 shifts per week, on a 4 on, 4 off basis 6pm – 6am)
Sanctuary Supported Living is delighted to be recruiting for a Night Concierge at our Homelessness Service at Grove Park, Bury St. Edmunds.
At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.
We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.
And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
Job Reference:
#SancSLiving
Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don\’t forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Concierge employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company! Research Sanctuary Supported Living and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle challenging situations, especially those related to customer service and support. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping others and making a positive impact in their lives.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences that match the job description. We love seeing how your background aligns with our mission at Sanctuary Supported Living!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanctuary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with the key tasks like handling customer queries and managing emergency situations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Concierge, building relationships with customers is crucial. Prepare examples from your past experiences where you've successfully interacted with young people or vulnerable adults. Highlight your ability to empathise and communicate effectively, as this will resonate well with the interviewers.
✨Prepare for Challenging Scenarios
Expect questions about how you'd handle difficult situations. Think of specific instances where you've dealt with challenges, especially in a support role. Practising your responses will help you feel more confident and ready to tackle any scenario they throw at you.
✨Demonstrate Your Commitment to Inclusion
Sanctuary Supported Living values diversity and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment. Share your thoughts on the importance of empathy and fairness in your work, and how you can help meet the needs of diverse customers.