At a Glance
- Tasks: Be the friendly face helping customers and ensuring their safety and well-being.
- Company: Join a not-for-profit organisation dedicated to making a positive impact in people's lives.
- Benefits: Enjoy 25+ days holiday, pension contributions, and flexible working options.
- Other info: Great opportunities for personal growth and career development await you!
- Why this job: Make a real difference while developing valuable skills in a supportive environment.
- Qualifications: Experience with young people or vulnerable adults is a plus.
The predicted salary is between 11 - 14 £ per hour.
Sanctuary Supported Living is delighted to be recruiting for Concierge at our Homelessness Service at The Limes, Haverhill. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
The role of Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
This role will require lone working for the majority of the shift.
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Ability to use IT systems confidently
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
Concierge in Haverhill employer: Sanctuary Group
Sanctuary Supported Living is an exceptional employer, dedicated to making a meaningful impact in the lives of individuals within the community. With a strong focus on employee development, we offer comprehensive training, generous holiday allowances, and a supportive work culture that values diversity and inclusion. Working as a Concierge at our Haverhill location not only provides a rewarding career but also the opportunity to engage with and support vulnerable individuals, making every day fulfilling and inspiring.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Haverhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sanctuary Supported Living. Understand their mission and values, and think about how your experiences align with their goals. This will help you show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences, especially working with vulnerable adults or in challenging situations, can contribute to the role of Concierge. Confidence is key!
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for helping others shine through. Share stories that highlight your ability to build relationships and handle emergencies. Remember, they want to see the real you and how you can make a positive impact.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Concierge in Haverhill
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with young people or vulnerable adults. We want to see how your skills align with the role of Concierge, so don’t hold back on showcasing relevant examples!
Show Your Passion:Let us know why you’re excited about working in a supportive environment like Sanctuary Supported Living. Share your motivation for helping others and how you can contribute to our mission of making a positive impact on people's lives.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Sanctuary Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Concierge at Sanctuary Supported Living. Familiarise yourself with their mission to support vulnerable individuals and how you can contribute to that goal. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Concierge, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully built relationships or handled challenging situations. Highlight your ability to communicate effectively and empathise with others, as these skills are crucial in this role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle emergencies or difficult customer interactions. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving abilities, which are essential for a Concierge.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team, the work environment, or the training opportunities available. This shows your enthusiasm for the position and helps you gauge if the organisation aligns with your values and career aspirations.
