At a Glance
- Tasks: Handle emergency calls and provide top-notch customer service.
- Company: Sanctuary Supported Living, committed to diversity and inclusion.
- Benefits: Generous holiday, training opportunities, pension scheme, and health plans.
- Other info: Flexible working options and a commitment to employee well-being.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
The role of Night Call Handler will include:
- Undertaking responsive and proactive call handling duties
- Responding to emergency calls from customers
- Updating and maintaining data systems and customer records
- Delivering a high quality standard of service to customers
Skills and experiences:
- Previous experience working in a similar role
- Excellent customer service skills
- Excellent communication and listening skills
- Strong organisational skills, with the ability to work to deadlines and targets
- Basic knowledge of information systems and databases
- Literacy and numeracy equivalent to at least GCSE Grade C English and Maths
Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 23 days paid holiday, rising to 28 days after 5 years’ service (plus public holidays) pro rata
- Comprehensive Induction and extensive training and development opportunities
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Call Handler in Chester employer: Sanctuary Group
Sanctuary Supported Living is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to inclusivity, comprehensive training opportunities, and generous benefits such as at least 23 days of paid holiday and flexible working arrangements, we create a supportive environment where you can thrive. Join us in making a meaningful impact while enjoying a rewarding career in a dynamic and compassionate workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanctuary Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanctuary Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Handler in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanctuary Group:Your cover letter is your chance to shine! Tell us why you want to work at Sanctuary Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanctuary Group!
How to prepare for a job interview at Sanctuary Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
