Residential Scheme Manager in Chesham

We have an opportunity for a Scheme Manager to join our team based in Chesham. This role sits within Sanctuary Independent Living and plays a key role within the Leasehold Management service, supporting the effective operation of private retirement housing schemes. Working as part of a dedicated national team, the role is responsible for ensuring high‑quality day‑to‑day management and a safe, compliant living environment for residents.

Responsibilities

• Resident Support & Welfare: Providing welfare support to residents, particularly in independent living schemes; responding to concerns and signposting to appropriate services or safeguarding pathways when required.
• Health & Safety: Identifying and reporting health and safety concerns, completing routine inspections, supporting risk assessments, and ensuring communal areas remain safe, clean, and compliant.
• Compliance Management: Completing daily, weekly, and monthly compliance tasks across assigned schemes, including fire safety checks, water hygiene monitoring, emergency systems testing, and ensuring all statutory and organisational requirements are met.
• Resident Engagement: Supporting events, meetings, and communication activities to promote community participation and ensure residents remain informed and engaged.
• Repairs & Maintenance: Reporting, monitoring, and following up on repairs; liaising with contractors; ensuring quality of work; and escalating urgent issues where needed. Tracking progress through to completion and maintain accurate records.
• Contractor Engagement: Working closely with regular contractors – monitor performance, support site access, resolve issues, and ensure services are delivered in line with specifications.
• Invoice & Financial Administration: Processing, verifying, and monitoring invoices linked to scheme maintenance and services, ensuring cost accuracy and adherence to budget controls.
• Stakeholder Collaboration: Working with internal teams (Homeownership, Compliance, Estates, Repairs, Finance) and external partners to deliver a consistent and high‑quality service.
• ASB Management: Handling minor anti‑social behaviour concerns, ensuring appropriate reporting, documentation, and communication with relevant teams.
• Documentation & Reporting: Maintaining accurate records, logs, and compliance data; completing required reporting to support scheme oversight and regulatory standards.

Skills and experiences

• Attention to Detail: Ability to maintain accurate records, complete compliance tasks precisely, and identify issues promptly across multiple schemes.
• Strong Administrative Skills (M365): Confident user of Microsoft 365 applications, including Outlook, Teams, Excel, SharePoint and other digital tools essential for reporting, scheduling, and communication.
• Time Management: Able to organise and prioritise workloads effectively, balancing routine compliance tasks, resident support, and reactive issues across multiple sites.
• Problem‑Solving: Proactive in identifying issues, analysing situations, and finding practical solutions to ensure safe, well‑managed schemes.
• Customer Interaction Systems: Ability to use local customer service and housing management systems (training provided), and maintain accurate digital records.
• Building Compliance Knowledge: Experience and understanding of key areas of building compliance, including fire safety requirements, water hygiene (Legionella) controls, and general H&S legislation relevant to residential buildings.
• Excellent Customer Service: Commitment to delivering a high‑quality resident experience, ensuring clear communication, respectful service, and timely responses to concerns.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
• Role salary is £25,886 (rising to £26,686 after 12 months, subject to satisfactory performance).

We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help – housing.recruitment@sanctuary.co.uk.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.