Housekeeping Assistant in Cheltenham

Department: Health and Social Care (Domestic and Housekeeping Operation)

Location: New Court, Lansdown Road, Cheltenham, GL50 2JG

Salary: £12.71 per hour

Hours: 35 hours per week

Make a quiet difference that’s felt every day. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Housekeeping Assistant to our vibrant Private Retirement Community.

You’ll be part of a compassionate, community‑focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

Your role:

• Providing an efficient cleaning service in a luxury environment, including completing laundry for communal areas and owners’ apartments.
• Identifying and reporting any hazards and faults to ensure a safe environment is maintained.
• Organising stores on site and carrying out checks of equipment, replacing when necessary.
• Ensuring that the highest level of customer service is maintained at all times.
• Any other tasks as required.

Previous cleaning or housekeeping experience is essential in a hotel or other residential setting. You should have:

• Ability to work on own initiative and with fast changing requirements.
• Previous experience of working to deadlines and prioritising workloads.
• Excellent customer service and communication skills.
• Ability to work in a team and help colleagues as and when required.

Your rewards:

You deserve more than the basics. That’s why, alongside 28 days annual leave pro rata, occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling.
• Company‑paid life insurance.
• Parental leave arrangements and annual leave purchase scheme.
• Company‑funded training and ongoing career development opportunities.
• Flexible working options and inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks.
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements.

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living.

Before you apply:

We can only accept applications from individuals with the right to work in the UK. All roles require safeguarding and pre‑employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.