At a Glance
- Tasks: Manage a team, oversee accommodation services, and ensure excellent customer support.
- Company: Join Sanctuary Students, supporting over 11,500 students across the UK.
- Benefits: Enjoy 25-30 days leave, pension scheme, and wellbeing support.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Gain valuable experience in a fast-paced environment while making a difference for students.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 28717 - 28717 € per year.
Location: Cambridge, Cambridgeshire, GB, CB2 0SQ
Department: Student Services
Operation: Sanctuary Students
Salary: £28,717 / year
We are looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important.
The role of Assistant Accommodation Manager will include:
- Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
- Allocating tasks and managing workloads of general assistants to prioritise the needs of the business
- Completing finance tasks such as processing rent payments, invoices and raising purchase orders
- Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
- Providing a quality customer service to customers and reacting to any queries
- Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections
- Developing and maintaining excellent relationships with internal and external customers
Skills and experiences:
- Experience of supporting the delivery of high quality accommodation operations or customer service is essential
- Working knowledge of effective communication at all levels
- Some experience of managing staff and providing administrative support to the wider team
- Excellent communication and customer service skills
- Previous experience of Microsoft Office applications including Word, Excel and Outlook
- Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential
Why work for us? Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
- 25 days leave rising to a maximum of 30 days (plus public holidays), pro rata
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work Scheme
- Voluntary health plans
- Wellbeing support and tools
We are only currently accepting applications from those with the right to work in the UK. Building Equality and Diversity Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
Temporary Assistant Accommodation Manager in Cambridge employer: Sanctuary Group
Sanctuary Students is an exceptional employer, offering a supportive and inclusive work environment in the vibrant city of Cambridge. With a strong focus on employee wellbeing, we provide a comprehensive benefits package that includes generous leave, pension contributions, and wellbeing support, ensuring our team members can thrive both personally and professionally. Join us to be part of a dedicated team that values diversity and fosters growth, all while making a meaningful impact on the lives of over 11,500 students across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Assistant Accommodation Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the accommodation or student services sector. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We all know that confidence is key, so rehearse your answers until they feel natural!
✨Tip Number 3
Show off your skills! Bring examples of your past work or achievements to the interview. Whether it’s a successful project or a glowing customer feedback, let them see what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our Sanctuary Students family.
We think you need these skills to ace Temporary Assistant Accommodation Manager in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight any relevant experience in accommodation management or customer service, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to work with Sanctuary Students. Share your passion for providing quality customer service and how your values align with ours. This is your chance to stand out!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate professionally, just like you would with tenants and the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Sanctuary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Temporary Assistant Accommodation Manager. Familiarise yourself with tasks like managing a team, handling finance tasks, and providing excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Team Player Skills
Since this role involves line managing a team, be prepared to discuss your experience in leading and supporting others. Share specific examples of how you've successfully managed workloads or resolved conflicts in a fast-paced environment. This will highlight your ability to work collaboratively and effectively.
✨Demonstrate Your Customer Service Expertise
Customer service is key in this role, so think of instances where you've gone above and beyond for customers. Be ready to explain how you handle queries professionally and ensure satisfaction. This will show that you align with Sanctuary's values and are committed to providing quality service.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company culture. Ask about the team dynamics, opportunities for professional development, or how they measure success in this position. This not only shows your interest but also helps you assess if it's the right fit for you.
