Scheme Manager in Buxton

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service (SILS) division. The purpose of this role is to support people in the schemes to continue to live independently for as long as possible, encouraging residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives. This role consists of lone working over 2 schemes in Buxton, with expected travel to other schemes within the team when required.

The role of Scheme Manager will include:

• Promoting resident involvement and providing information on local community services and agencies to promote well-being and independence.
• Meeting all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored.
• Effectively managing relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
• Coordinating the delivery of local services in accordance with Group standards and lease obligations, monitoring contractor performance, taking appropriate action and elevating more complex issues as appropriate.
• Ensuring the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focusing on first contact resolution where appropriate and referring more complex issues as necessary.
• Providing administrative support and assisting the Housing Officer with the setting and monitoring of budgets and accounts and supporting effective income recovery.

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths.
• Some experience of working with older people in a support capacity and understanding their individual needs or similar.
• Working knowledge of the key needs and services available to residents.
• Some experience of problem solving and implementing effective solutions, including referrals as needed.
• Ability to interpret and maintain computerised information and documentation.
• Working knowledge of handling confidential and sensitive information.
• Travel is a requirement of the role, therefore a full valid driving licence is essential.

Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

The full time equivalent salary for this role is £25,374 per annum (based on 37.5 hours per week), rising to £26,159 per annum after 12 months service and subject to satisfactory performance.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.